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Work experience

Oct 2013Present

Senior Business Analyst

Bank of America

BANK OF AMERICA (Finance Industry; October 2013 – Present): Bank of America Corporation (BAC) provides consumers, small- and middle-market businesses, large corporations, governments and institutions with banking, investing, asset and risk management products and services in 40+ countries.

SENIOR BUSINESS ANALYST: Provide qualitative analysis for annual regulatory initiatives within Global Risk Management. Consultation projects include Risk Framework, Risk Appetite Statement and Learning Development. Results include:– Recommend 650+ revisions to Risk Framework for enhanced uniformity and application of corporate/regulatory standards– Recommend 200+ revisions to Risk Appetite Statment and LOB-specific documentation for enhanced uniformity and application of corporate/regulatory standards– Inventory and integrate approved modifications with Risk Appetite Statement and Risk Framework Training Module – Partner with agencies/vendors in Creative Services and Global Training for publication and implementation of 2014 program– Collaborate on the Risk Framework storyboard build and execute testing scripts for online and mobile platforms rollout– Analyze and improve procedural guidelines for regulatory-filing and version-control application

Jan 2013Jul 2013

Marketing Analyst

Time Warner Cable Business Class

TIME WARNER CABLE BUSINESS CLASS (Telecommunications Industry; January 2013 – July 2013): Time Warner Cable Business Class (TWCBC) offers a full suite of communication tools to 450,000+ small- and medium-sized businesses and enterprise-sized companies.

MARKETING ANALYST: Provide quantitative analysis and reporting to senior team, marketers and product managers for use in targeting and growing specific business tiers and vertical segments. Manage database for tracking campaigns and response rates. Results include:– Expedite delivery of rolling reports requests; ad-hoc performance analysis; identification and resolution of technical issues– Develop automated form to codify/standardize campaign naming conventions for SalesForce integration and ROI analysis– Create self-service catalog for marketers to reference campaign information (market, segment, tactic, product offering)– Present current environment and future benefits for stakeholder buy-in (corporate, vendors, management, marketers)– Achieve 100% adoption by marketing team processing 500+ campaigns through new form within first month– Reach 99% accuracy in linking response rates to campaign tactics for ROI, forecasting and quarterly budget planning– Accomplish 75% reduction in campaign initiation steps via third-party vendor system


Aug 2012May 2015

EMBA (candidate)

McColl School of Business