Regional Manager, Premier Account Support
Lead team of Account Managers to successfully grow revenue, increase retention, improve the customer experience and drive promotional results among One Communication’s highest billing clients in Mid-West.
- Forecasted monthly sales goals; consistently exceeded monthly sales and retention objectives.
- Coached individual contributors in the area of sales, retention and time management resulting in highly successful Account Management Team.
- Interviewed and hired new employees to fill head count needs.
- Managed customer escalations in areas of repair and billing, to ensure quick resolution and increase customer satisfaction.
- Negotiated contract and pricing terms with Marketing and Legal teams to drive sales and renewal results.
- Created and maintained relationships with other supporting teams; ensured assistance in maintaining customer needs.
- Created partnership between Account Management Team & Process Improvement Team for all initiatives impacting the Premier customer base. Guaranteed that team was represented during times of change by providing input and guidance.
- Created a “Service Challenge” exercise in Q1 2007 in which Account Management teams were tasked with identifying current challenges as well as potential solutions; empowered employees to become change agents.
- Systems Administrator/Team Lead for all base management, account assignment and training needs.