Amy Goodman

Amy Goodman

Summary

Corporate performance-improvement consultant currently engaged in public health master's degree program and research projects, with the goal of transitioning into public health consulting and education. Interests include investigation of social and environmental determinants of chronic disease and the design of preventive interventions for organizations and communities.

Skills

Skills

Prevention Specialist - Public Health

Developing and assessing population-based health interventions through behavioral theories, program planning, research design, evaluation and health communication models.  

HR Business Consultant

Specialized in partnering with clients to achieve employee training, performance improvement, and organizational development goals.

Technical Writer

Created online and print work instructions, job aids, business process flows, and technical exercises.

Software Trainer

Delivered classroom and distance-based training on business systems to employees in diverse industries and geographies.

Online Course Designer and Developer

Created and implemented custom online courseware to support corporate initiatives, compliance mandates, and organizational development needs.

Work History

Work History
Jan 2007 - Jun 2010

Employee Learning & Development Consultant

Pitney Bowes Inc.

Designed and developed learning and performance-improvement solutions, including e-learning courses, coaching and communication toolkits, and classroom-based courseware for employees across the global enterprise.

My achievements include:

  • Performing needs analyses and providing consultation on enterprise-wide performance improvement projects with a learning component. 
  • Leading internal clients through each phase of the course design and review process, including course marketing and communications. 
  • Managing external learning vendors and consultants to ensure deliverables met agreed upon timeline, quality and cost. 
  • Designing and developing more than 30 interactive online courses and classroom events on topics such as performance management, leadership communication skills, employee on-boarding, and corporate policies. 
  • Maintaining curricula of required online training for newly hired and acquired U.S. employees and tracking completion data. 
  • Serving as a technical expert for learning functionality within the enterprise's Talent Management System, including content management and reporting.
Apr 2005 - Dec 2006

Lead Technical Trainer

Pitney Bowes Inc.

Managed global Human Resources system training initiatives, delivered classroom and web-based training for managers and employees across the corporation, developed classroom and online training courses, and provided reporting and data analysis expertise to HR employees.

My achievements include:

  • Leading all Human Resources Information Systems (HRIS) training activities for new managers, employees and HR specialists in the U.S., Canada and UK.
    • Delivering more than 500 instructor-led classroom or distance-based training events to English-speaking employees.
    • Determining when to use external consultants for training delivery, selecting qualified candidates, scoping and managing their work.
  • Maintaining the accuracy and quality of all online and paper-based HRIS training materials to reflect current systems and user populations.
    • Creating step-by-step procedures, presentation slides, business concept documentation, process flows, participant and instructor training manuals.
  • Supporting HRIS integration efforts for acquired companies and delivering training to acquired employees in the U.S. and Canada. 
  • Consulting with Central European project team on their HRIS implementation training.
May 2000 - Apr 2005

ERP Training Consultant

RWD Technologies Inc.

Designed, developed, and delivered customized performance-improvement training for users of enterprise resource planning solutions, including SAP and PeopleSoft, in a variety of functional areas and industries.

My achievements include:

  • Working on-site at Fortune 500 companies with the client and software implementation partners to meet aggressive project deadlines.
  • Instructing hands-on computer classroom training.
  • Leading instructional delivery of more than 40 total days of training for clients in distinct industries and functional areas, located in 3 continents.
  • Delivering synchronous web-based training sessions to users located at 16 locations around the globe.
  • Developing a full suite of customized classroom training materials, including presentation content, procedural documentation and system exercises.
  • Creating an online support system for use after training delivery to facilitate employees performing their daily system-related tasks.
  • Technically evaluating and editing the paper-based and electronic materials of colleagues.
  • Transferring methodological and technical knowledge to client training representatives to enable their ongoing ownership and maintenance of training solutions.

Education

Education
Sep 2009 - Present

Master of Public Health

Emory University

Career Master of Public Health (distance-based program for professionals)

Rollins School of Public Health

Aug 1996 - May 2000

Bachelor of Arts

Miami University

Minors: Management - Organizational Behavior, Spanish

Graduated Magna Cum Laude

Completed intensive Spanish conversation, composition, and literary interpretation program at Universitat de València - València, Spain during summer 1999.