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Work experience

Nov 2008Present

Bra Specialist

Victoria's Secret
  • Assist in cash handling and cash regsiter operations.
  • Complete knowledge of all bras, sizes, inventory, and fittings.
  • Oversee fitting rooms.
  • Complete knowledge of all Victoria's Secret, including but not limited to:  credit card information, clothing and sizing, fitting room etiquette, customer service.
  • Trained on various degrees of loss prevention.
  • Maintain an awareness of all promotions, advertisements, sale and specials.
  • Assist in all floor moves, merchandising and display maintenance.
  • Assist all customers throughout the store.
Jan 2008Aug 2009

Sales & Service Advisor

Penn Automotive, Inc.
  • Responsible for making sales calls and enlisting potential businesses in fleet operations with Penn Automotive.
  • Prepare estimates either via phone or fax for vehicle repairs.
  • Track, record and manage vehicle maintenance schedules for customers.
  • Manage billing, payroll, accounts payable, accounts receivables, sales, and promotional advertising.
Oct 2006Dec 2007


  • Responsible for answering telephones and completing service write-ups.
  • Transferred completed mechanical work order forms into computer for proper billing to transportation companies.
Aug 2000May 2007

Vending Manager

Erie Seawolves Baseball
  • Prepared refreshments for sale during the ballgame.
  • Managed vendors (at least 12 per season) and overseen vending sales.
  • Managed loss prevention.
  • Responsible for entire vending inventory.
  • Recruited new vendors for each upcoming season.
  • Provided training to vendors for ideas and tips for promotional selling.
Aug 2005Oct 2006

Night Auditor

  • Responsible for completing all nightly audit and sales reports.
  • Call around's to other hotels for information such as occupancy and rates.
  • All guest relations throughout the hotel.
Sep 2005Jan 2006

Sales Associate

Old Navy (Gap, Inc.)
  • Complete knowledge of all Gap, Inc. including but not limited to:  credit card information, clothing and sizing, fitting room etiquette, customer service, and cash register operation/signing on and off registers.
  • Trained on various degrees of store loss prevention and methods.
  • Maintain an awareness of all promotions, advertisements, sales and specials.
  • Complete knowledge of website navigation and online ordering.
  • Assist in floor moves, merchandising and display maintenance.
  • Assist all customers throughout the store or direct any questions/concerns to management.
Aug 2004Jan 2005


Walt Disney World Resort
  • Assisted guests in gift shops through merchandise and show.
  • Cash handling, signing on and off registers, transactions and sales with hotels across the entire Disney Resort.
  • Trained on Disney's methods of customer/client service.
  • Learned Disney values and the importance of responsibility and teamwork as well as complete customer/client satisfaction.
Aug 2002Aug 2003


  • Responsible for answering telephones and assisting front desk secretaries.
  • Clerical duties such as filing, typing office memos and various other Microsoft documents.
  • Assisting all Revenue Investigators.
  • Work with inheritance tax.
  • Send out tax pamplets, brochures and books.
  • Track inventory.


Oct 2008Present

Master of Education

Gannon University - Graduate/Professional Degree

Completed Coursework for Master's Degree:

  • Educational Tests and Measurements
  • Foundations of Literacy in Secondary Education
  • Advanced Educational Computing
  • Students with Exceptionalities - Middle/High School
  • Methods and Materials of Instruction
  • ESL Teaching Methodology
  • Classroom Discipline
  • Current Issues
  • Learning Theory
  • K-12 Educational Practicum I & II (10 week field teaching at high school level)
  • K-12 Educational Practicum III (2 week field teaching at middle school level)
Aug 2003Dec 2007

Bachelor of Arts Degree in English

Pennsylvania State University - The Behrend College
  • Minor in Psychology
  • Graduating G.P.A. 3.1

Completed Coursework in English:

  • Effective Speech - Principles of communication, implemented through group problem solving, with some attention to formal speaking and message evaluation.
  • Introduction to Human Communication - Introduction to major theoretical, critical, research and pedagogical issues in human communication.
  • Newspaper Practicum - A newspaper/print media practicum.
  • The Mass Media & Society - Mass communications in the United States:  organization, role, content, and effects of newspapers, magazines, television, radio, books, and films.
  • Applications for Media Writing - Tutorial and practice in various kinds of journalistic and commercial writing, emphasizing basic skills.
  • Introduction to Ethics - Ethical theory about virtue, duty, autonomy, and life quality applied to moral problems, including character, violence, oppression, abortion, and suicide.
  • Introductory Sociology - The nature and characteristics of human societies and social life.
  • Fundamentals of Acting - Introduction to the art and craft of acting.
  • Rhetoric & Composition - Instruction and practice in writing expository prose that shows sensitivity to audience and purpose.
  • Introduction to Critical Reading - Responses to a variety of literary texts written in English that evoke difference approaches.
  • Effective Writing: Business Writing - Writing reports and other common forms of business communication.
  • Introduction to Fiction Writing - Written exercises and short readings in the elements of fiction writing; the writing of at least one short story.
  • Fiction Workshop - Practice and criticism in the composition of the short story and the novel.
  • The Capstone Course in Professional Writing - Senior Thesis in English submitted to a faculty committee for appraisal.

Completed Coursework in Psychology:

  • Introductory Psychology - Introduction to general psychology; principles of human behavior and their applications.
  • Developmental Psychology - Developmental principles; physical growth; linguistic, intellectual, emotional, and social development from infancy to maturity.
  • Personality Psychology - Past and recent conceptualizations of key issues and root ideas of personality psychology.
  • History of Psychology - Introduction to the history of psychology and its founders.
  • Human Sexuality - Principles of human sexuality and sexual behaviors; and the reproductive system.
Sep 1999Jun 2003

Advanced Diploma

Central High School
  • Studied Business, General studies and Accounting.
  • Placed among Top Ten Percent of 250+ graduating class and with high honors.
  • Graduating G.P.A. 4.0


Loss Prevention
Retail Sales
Webpage Design
Excelled Communication & Customer/Client Service
Adobe Reader
Public Speaking
Microsoft Office


Katrina Kibben

Amy is a very talented individual. As a fundraising coordinator for Alpha Sigma Alpha, she raised over $500 dollars for the sorority in a single semester and organized many successful community projects. Her presence in the organization made an enormous impact.


Advertising Work Samples

Writing Samples

Academic Affiliation

Alpha Sigma Alpha Sorority

Interested in my qualifications?

Additional work samples are available upon request.


My name is Amy Hiles and I am currenty working on my Master's of Education at Gannon University.  I currently work for the Limited Brands Company, specifically with Victoria's Secret as the Bra Specialist.   I am a very upbeat individual looking for an exciting and creative English teaching career in Central Florida.  I am confident that with my skills, I can offer my students the upmost in excellence.


Pennsylvania Child Abuse History Clearance

Pennsylvania FBI Fingerprinting

Pennsylvania Criminal Record Clearance


  • Hockey
  • Fundraising
  • Nutrition and Physical Fitness
  • Music, Movies and Entertainment
  • Organizing Social Events
  • Writing and Reading (newspapers, magazines and books)
  • Fashion Merchandising
  • Retail and Loss Prevention

Previous Teaching Experience

McDowell Intermediate High School

English - 10th grade with Mrs. Maggie Wilson

  • 10 week field teaching experience.

North East Middle School

English - 8th grade with Mrs. Chris Hoyt

  • 2 week field teaching experience.