Marketing professional experienced in project management and client relations. Skilled in client needs assessment, project implementation and multitasking to meet deadlines. Known for strong organizational skills and attention to detail. A team player who takes initiative, has a professional attitude and the ability to work with people at all levels.
2007 - Present
Provide project execution support to client service and creative teams. Develop communication and documentation for various client and internal projects.
- Designed, developed and implemented marketing and customer retention initiatives.
- Wrote creative copy for marketing and promotional initiatives.
- Tracked and maintained comprehensive project timelines and plans.
- Drafted and issued status reports on client meetings, internal project team meetings and conference calls. Completed follow up reports on progress, key decisions, next steps, assignments with accountability and future timelines.
- Proofread and edited client deliverables to ensure quality and consistency.
- Initiated a networking group for future client contact/communications.
2007 - 2008
Oversee project execution and client deliverables management for a marketing consulting firm. Serve as the key client contact for team communications. Facilitate timely delivery of client projects.
- Coordinated and managed a team of consultants, designers and other support staff on client projects that included media work, print and internet advertising, web strategy and production, call center initiatives, customer communications and design work.
- Developed and updated project work plans, timelines and budgets in partnership with production group. Coordinated team meetings and proactively managed all client communication.
- Advised clients with strategies to increase retention through an improved customer experience.
- Supported Account Managers on all account activities and managed day-to-day client needs.
- Performed basic client billing functions. Identified resourcing bottlenecks and worked to resolve conflicts to ensure projects were completed on time and within estimated budget.
- Managed current and prospective client data base.
- Assisted in new business proposal development.
- Created and successfully implemented company-wide Wellness program.
- Awarded Vox Vision Award (April 2008). Award given to person who most embodies company vision of outstanding service in everyday work.