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Work History

Oct 2009Jan 2010

Customer Service

The Connection Jamestown NY  (716) 483 3436 
Feb 2008May 2008

Customer Service Agent

Sitel - Asheville NC (828) 277-4900

Worked in a call center setting taking incoming calls from bank customers.  I provided excellent customer service by problem solving and account management. 


Aug 2005May 2006

Not Completed - Major in Human Services / Psychology

Jamestown Community College

Studied numerous counseling, psychology and keyboarding classes.

Sep 1999Jun 2005

Advanced High School Diploma

Cassadaga Valley High School - Sinclairville, NY.

Major in Spanish and Keyboarding.


Computer and Internet 

Above average abilities using Windows programs as well as many internet programs. 


General ability to assess situations and problem solve both in an emotional and workplace sense. 


Easily adapts to change and new situations. 


Ability to communicate clearly and fully while understanding an assessing a situation. 


Ability to listen and transcribe as well as write in the Spanish language. 

Customer service

Phone and online communication to solve customer complains and questions. 

Excellent grammar and typing skills

83 WPM typing speed.

Text Section

I am a physically disabled single mother, seeking part time employment while my child attends school.  For the last five years, I've provided care for my special needs child full time and I am now ready to contribute to society in my passion to help others. I hope to find a position in customer service or other in which I am able to help people as well as occupy my time with something I enjoy.  I am a very caring and compassionate person who requires the ability to work from my home.