Customer Service Agent
Feb 2008 - May 2008
Sitel - Asheville NC (828) 277-4900
Worked in a call center setting taking incoming calls from bank customers. I provided excellent customer service by problem solving and account management.
Not Completed - Major in Human Services / Psychology
Aug 2005 - May 2006
Jamestown Community College
Studied numerous counseling, psychology and keyboarding classes.
Advanced High School Diploma
Sep 1999 - Jun 2005
Cassadaga Valley High School - Sinclairville, NY.
Major in Spanish and Keyboarding.
Computer and Internet
Above average abilities using Windows programs as well as many internet programs.
General ability to assess situations and problem solve both in an emotional and workplace sense.
Easily adapts to change and new situations.
Ability to communicate clearly and fully while understanding an assessing a situation.
Ability to listen and transcribe as well as write in the Spanish language.
Phone and online communication to solve customer complains and questions.
Excellent grammar and typing skills
83 WPM typing speed.
I am a physically disabled single mother, seeking part time employment while my child attends school. For the last five years, I've provided care for my special needs child full time and I am now ready to contribute to society in my passion to help others. I hope to find a position in customer service or other in which I am able to help people as well as occupy my time with something I enjoy. I am a very caring and compassionate person who requires the ability to work from my home.