As the Internal Community Manager, I supported Bite's global internal social media channels while maintaining my role as the Operations Lead for Bite North America. Daily tasks included:
Developing Bite's content calendar, strategy and branding
Ideate ways to utilize social platforms and digital content to engage target audiences
Overseeing all aspects of content generation for platforms such as Facebook, Twitter and Instagram Lead team meetings
As the Operations Lead, daily tasks included: answer main line for Bite SF and Bite NY, greet staff and guests, sort and hand deliver mail, handle all office shipping, keep conference room schedule updated, keep kitchen snacks and office supplies stocked
Creating agendas and running weekly office meetings, including: SF Staff, Bite North America, Bite Leads and Bite Operations
Organizing and running annual overnight retreat and annual day retreat
Assisting and working closely with regional heads within the Next15 agency
Running Culture Club, which organizes office events, outings, and retreats
Lead and manage office move
Building management liaison and office safety lead
Provided courteous and understanding responses to guests in a fast-paced environment with a high volume of guests
Assisted in guest recovery and aided guests during emergency situations
Assisted team in keeping City Hall clean, stocked and organized Kept up-to-date on all park happenings: show times, attraction schedules, restaurant and hotel reservations, special events, etc. in order to answer all guest queries
Aug 2006May 2011
Journalism, Public Relations
California State University, Chico
Public Relations ; Minor in Religious Studies
Social Media Samples - Bite's Instagram
By far my favorite platform! Such an easy and fun way to showcase office culture. While I was community manager at Bite, I helped create different campaigns such as #WhereIWorkWednesday which allowed employees to show off their non-desk working environment. Other #campaigns included #Bitelife and #twintuesday.
Social Media Samples - Bite's Facebook
As the internal community manager, it was my job to accurately portray Bite life. Posts ranged from employee accomplishments (personal and client based), employee outings, job openings and other topical posts.
Social Media Samples - Bite's Twitter
Working primarily with the community management team in London, I helped generate posts for Twitter that were timely and relevant. Posting exclusively industry news can be a bit dry at times, so we tried to keep a balance of Bite life, noteworthy client updates, industry news and pop culture trends.
On random occasions, I would create videos either for the internal team or to be posted to Bite's social Channels. Below are two examples of an internal project ( Brittany's last day) and a public post (Ice Bucket Challenge).
Social Media Samples - Internship Work
As an intern, I was able to work on various client social sites. I posted blog entries to Rebecca Michaels' page and created her Pinterest page, found images and drafted posts for Ritual Wellness' Instagram and wrote press and media releases for clients like Hangar 24.
While attending Chico State, my Journalism classes provided me the opportunity to enhance my skills with programs such as Photoshop, InDesign, Dreamweaver as well as video work on iMovie using a Flip camera. Assignments ranged from newsworthy campus events, profiling a student at Chico and creating a magazine spread. I enjoyed video work so much that I helped a friend with his video campaign while he was running for office at the school.
Experience drafting and submitting content for platforms including but not limited to Facebook, Instagram, Twitter and blogs.
Experience in research, development and execution of social campaigns.
Experience determining brand image and successfully creating a fluid online presence across all channels.
Ability to assess and reprioritize projects with thought and efficiency. Strong understanding and will to get the job done.
Experience using tools such as Sysomos to track social campaign success and failure.
Always keeping a pulse on current trends in the industry and how to apply that to the brand.