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Amy Khan

Rational and logical decision maker looking to obtain a challenging position within marketing

Work experience

Mar 2015Present

Inbound Contact Center Agent

Capita

Responsible for all incoming calls to the business, from both experts and clients with a variety of needs. Main responsibilities include:

  • Handling and processing calls from customers and financial advisers
  • Dealing with customers personal information in line with DPA
  • Keeping up to date with business knowledge and updated regulation from FCA
  • Achievements
    • : Improving turnaround time for processing workload following changes in legislation
    • Commendation through written word from a client for my outstanding customer service skills
    • Youngest employee in department
Aug 2014Jan 2015

PPI Complaints Handler

Barclays

Responsible for investigating and solving complaints in line with the FCA and TCF guidelines. Main responsibilities include:

  • Liaising with clients via written word Investigating claimants situation and making the decision to uphold or defend their claim
  • Delivering good customer service and fair outcomes for the claimant
  • Achievements
    • Adjusting Excel spreadsheets to improve efficiency
    • Member of high performing team which won monthly goals
Mar 2014Jul 2014

Volunteer

Kibbutz Nir Yitzhak

Responsible for preparing food in a kitchen as part of a small team to feed over 500 people. Main duties included:

  • Being managed by non English speakers, following instructions through unconventional methods of communication
  • Responsible for personal workload
  • Achievements
    • Successfully working and living alone, independent from friends and family
    • Often commended as hardest working volunteer
May 2013Feb 2014

Business Development Agent

Astute

Responsible for generating leads in order to increase business revenue. Acting in a professional and engaging manner in order to liaise with business professionals. The main duties included:

  • Deliver prepared sales scripts in order to attract interest to potential customers
  • Explaining services and answer questions
  • Contact businesses by telephone to solicit sales for services
  • Obtain information about business and contacts and record information into systems
  • Achievements
    • Achieving and exceeding targets
    • Motivating colleagues resulting in achieving team targets
May 2009May 2013

Manager

Dorset County Fayre

Undertake a range of different responsibilities in a busy tourist shop in a seaside location. Delivering exceptional customer service to a varied clientele. The main duties included:

  • Actively welcoming and engaging with customers
  • Maintaining and improving store presentation
  • Closing sales from online customers
  • Cashing up the tills and working independently
  • Achievements
    • Reaching and exceeding daily targets
    • Commended by management for increasing business via social media

Education

Sep 2007Jun 2012

Poole High Senior School

GCSE to AS Level

13 GCSEs graded all at As and Bs including Maths, English, Ethics and Philosophy, Spanish and 3 sciences.

Interests

Fashion has always fascinated me and I express this interesting by volunteering in Oxfam on the weekends. Throughout my shifts I steam and price clothes but mainly focus on the shop layout; dressing the mannequin and colour coding the shop. I also visit vintage fairs, follow fashion blogs and read fashion magazines.

Throughout the past few years I have been lucky enough to spend some time exploring my personal interests and travelling to other countries and experiencing different cultures. My idea of a weekend well spent is taking a city break in Europe. This passion is still relevant in my day to day life where I create my own recipes based Amy Khan 2 on dishes I have experienced in different countries. I also explore popular culture from different cultures, in particular foreign films and music.