Amy Khan

Rational and logical decision maker looking to obtain a challenging position within marketing

Work History

Work History
Mar 2015 - Present

Inbound Contact Center Agent

Capita

Responsible for all incoming calls to the business, from both experts and clients with a variety of needs. Main responsibilities include:

  • Handling and processing calls from customers and financialĀ advisers
  • Dealing with customers personal information in line with DPA
  • Keeping up to date with business knowledge and updated regulation from FCA
  • Achievements
    • : Improving turnaround time for processing workload following changes in legislation
    • Commendation through written word from a client for my outstanding customer service skills
    • Youngest employee in department
Aug 2014 - Jan 2015

PPI Complaints Handler

Barclays

Responsible for investigating and solving complaints in line with the FCA and TCF guidelines. Main responsibilities include:

  • Liaising with clients via written word Investigating claimants situation and making the decision to uphold or defend their claim
  • Delivering good customer service and fair outcomes for the claimant
  • Achievements
    • Adjusting Excel spreadsheets to improve efficiency
    • Member of high performing team which won monthly goals
Mar 2014 - Jul 2014

Volunteer

Kibbutz Nir Yitzhak

Responsible for preparing food in a kitchen as part of a small team to feed over 500 people. Main duties included:

  • Being managed by non English speakers, following instructions through unconventional methods of communication
  • Responsible for personal workload
  • Achievements
    • Successfully working and living alone, independent from friends and family
    • Often commended as hardest working volunteer
May 2013 - Feb 2014

Business Development Agent

Astute

Responsible for generating leads in order to increase business revenue. Acting in a professional and engaging manner in order to liaise with business professionals. The main duties included:

  • Deliver prepared sales scripts in order to attract interest to potential customers
  • Explaining services and answer questions
  • Contact businesses by telephone to solicit sales for services
  • Obtain information about business and contacts and record information into systems
  • Achievements
    • Achieving and exceeding targets
    • Motivating colleagues resulting in achieving team targets
May 2009 - May 2013

Manager

Dorset County Fayre

Undertake a range of different responsibilities in a busy tourist shop in a seaside location. Delivering exceptional customer service to a varied clientele. The main duties included:

  • Actively welcoming and engaging with customers
  • Maintaining and improving store presentation
  • Closing sales from online customers
  • Cashing up the tillsĀ and working independently
  • Achievements
    • Reaching and exceeding daily targets
    • Commended by management for increasing business via social media

Education

Education
Sep 2007 - Jun 2012

Poole High Senior School

GCSE to AS Level

13 GCSEs graded all at As and Bs including Maths, English, Ethics and Philosophy, Spanish and 3 sciences.

Interests