R.O.I Media (Cape Town)
Working with a junior account management team my role was to guide and grow the client portfolio as a whole, whilst motivating a team of account managers to provide excellent service to our client base. I strived to maintain strong client partnerships and grow positive internal relationships, leading by example and showcasing hard work and expertise.
- Go to person for all client queries, solutions and strategies.
- Managing large budgets and defining results driven strategies with execution.
- Reporting on account finances and monthly portfolio growth to higher management team
- Leading departmental reporting management meetings across SEO, PPC and Social media division,s tracking results per client and industry trends.
- Conducting employee reviews and growth plans along with recruitment and hiring of new staff.
- Project management of website projects from initial concept to final execution.
- Briefing and task management for multiple teams and projects to report on capacity.
- Responsible for the the portfolio of 60+ clients within the agency along with the account management team.
- Delivering first class client servicing for high priority clients assigned to me.