Customer Service Representative
Responding promptly to customer inquiries via phone, BoldChat, and email. Manages customers' accounts, performed customer verification and processed all billing requests. Works actively as a team member to achieve shift goals. Directing requests and unresolved issues to the appropriate department. Assumes the role of point-of-contact for inter-departmental issues in the absence of Supervisors. Process queue work such as suspensions and domain management to avoid the interruption of websites. Provides assistance to Supervisor with special assignments including but not limited to, working all billing queues, reviewing domain registration failures and side-by-side coaching with peers.