Customer Service Representative
May 2015 - Present
Responding promptly to customer inquiries via phone, BoldChat, and email. Manages customers' accounts, performed customer verification and processed all billing requests. Works actively as a team member to achieve shift goals. Directing requests and unresolved issues to the appropriate department. Assumes the role of point-of-contact for inter-departmental issues in the absence of Supervisors. Process queue work such as suspensions and domain management to avoid the interruption of websites. Provides assistance to Supervisor with special assignments including but not limited to, working all billing queues, reviewing domain registration failures and side-by-side coaching with peers.
Utility Support Representative
Dec 2013 - Apr 2015
Liberty Tax Service
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer's information and determine the issue by evaluating and analyzing the symptoms Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more. Research required information using available resources; Follow standard processes and procedures;
Jan 2010 - Mar 2014
US Army National Guard
Establishes and maintains stock records and other documents such as inventory, materiel control, accounting and supply reports. Establishes and maintains automated and manual accounting records, posts receipts and turn-ins, and performs dues-ins and dues-outs accounting. Corrects error and exception documents. Processes requests and turn-in documents at direct support level through warehousing section. Processes inventories, surveys, and warehousing documents. Operates the Standard Army Maintenance System(SAMS1-E). Prepares, annotates and distributes shipping documents. Breaks down and distributes field rations. Operates material handling equipment(MHE).
May 2013 - Dec 2013
Jalapenos Burrito Factory
Opening and closing the store Handling the cash register and also closing the register for end of day deposits. Prepare fresh food daily. Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training. Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise. Prepares reports by collecting, analyzing, and summarizing information. Maintains quality service by establishing and enforcing organization standards. Contributes to team effort by accomplishing related results as needed.
Support Administrative Assistant
Feb 2013 - Apr 2013
Liberty Tax Services
Handle telephone calls and relay messages Oversee department's filing and record management needs Prepare and distribute correspondence such as memos and letters. Schedule meetings and prepare appropriate agendas for meetings and conferences. Arrange for technical representatives' travel and accommodation logistics. Ensure that office equipment is in running flawlessly at all times and arrange for equipment repairs and maintenance. Schedule and assign administrative projects and ensure that results are expedited. Prepare memos, invoices, reports, and financial statements by means of word processing, spreadsheet, database, and presentation software such as PowerPoint. Arrange agendas and make arrangements for committee, board, and special meetings
Tidewater Community College
Sep 2010 - Jun 2012
Tidewater Community College
Virginia Beach, VA Academic Education of Attendance: Chesapeake, VA
References Gerald Crawford: 757-377-7285: [email protected]
LaFonda Melville: 757-597-6210.