Amr Seif

Being a Hotel and Tourism Institute PG and since I have worked in some hotels before that make me gain Top knowledge in Customers Service and Hotel Front Office tasks with excellent qualification which enable me to have a position in your famous Company/Hotel as a supervisor in the front desk or in Customers Service.

I consider myself to be a self-motivated and hard working person; able to work independently and as a part of team.

I aim to achieve the employer objectives. I have good organizational skills, capability to handle different aspects.

• Excellent knowledge in how to deal with all types of customers and reception of the best ways to solve problems and provide the best service to all customers to ensure complete satisfaction.
• Great ability to deal with all customers and satisfy their needs the best possible way.
• Certificate of completion Customer Service training successfully thru E-Learning (Alison.com) from Dubai World Trade Center.
• Certificate of completion Customer Service Skills training successfully from Blue Ocean Academy.
• Very good technical proficiency in Microsoft applications.
• Strong ability to solve problems - identify and find solutions.
• Excellent organization and time management skills.
• Remarkable interpersonal skills and extensive knowledge of the internet.
• Excellent listening and communication skills.
• Exceptional ability to work well in a team.
• Uncommon ability to adaptable easily and learn quickly.
• Exceptional ability to maintain a positive attitude, Handling conflict and confrontation

• Excellent knowledge of the OPERA & Protel hotels system.
• Excellent knowledge of the EBMS
• Create and produce reports as required.
• In-depth knowledge in how to up sell the guests- TSA training certificate.
• Make sure to provide the best service to all customers to ensure complete satisfaction.
• Ensure that all accounting transaction and cash handling procedures are in compliance.
• Profound knowledge of governmental security system - CID
• Monitor guest satisfaction processes, and respond to guest concerns and inquiries by anticipating their needs.
• Handling billing and cash in accordance with hotel's standards.
• Performed all front office duties when necessary and preparing front office activity reports for review.

Mr. Ahmad Mjahed Din

Director - Venues

Dubai World Trade Center