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Summary

Being a Hotel and Tourism Institute PG and since I have worked in some hotels before that make me gain Top knowledge in Customers Service and Hotel Front Office tasks with excellent qualification which enable me to have a position in your famous Company/Hotel as a supervisor in the front desk or in Customers Service.

I consider myself to be a self-motivated and hard working person; able to work independently and as a part of team.

I aim to achieve the employer objectives. I have good organizational skills, capability to handle different aspects.

Work History

Sep 2015Present

Exhibitor Services Assistant

Dubai World Trade Centre

I aim to make all the events success by handling every possible detail.

I'm handling our full-service catering solutions, halls and meeting rooms accommodating events of any size, highly-qualified security staff and our branding and advertising expertise. These include any utility requirements, data and telecoms needs, cleaning and other technical services.
Each year we host thousands of exhibitors, who all rely on my vast experience and to ensure the smooth running of their stand throughout the show. 

Oct 2012Aug 2015

Customer Care Assistant

Dubai World Trade Centre

Information desk, assisting all the exhibitors during their visit to any of the exhibitions hosted by the trade center and dealing with many exhibitors also to direct them to their stand location inside the halls.

Oct 2010Aug 2012

Front Office Supervisor

Trade Centre Hotel Apartment - Dubai

Dealing with all types of guests including the arrivals and departures guests, managing all the front office receptionists and handling all types of guests complains. In additional handling the reservations phone calls and preparing for daily night audit. 

Sep 2009Sep 2010

Front Office – Receptionist & Night Auditor

Holiday Inn Hotel - Abu Dhabi - AUE

Performing as receptionist during my night shift duty and insure the system night run including the night audit. Preparing all the bills and necessary documents of every night audit for finance department.

Summary of Qualifications

  • Excellent knowledge in how to deal with all types of customers and reception of the best ways to solve problems and provide the best service to all customers to ensure complete satisfaction.
  • Great ability to deal with all customers and satisfy their needs the best possible way.
  • Certificate of completion Customer Service training successfully thru E-Learning (Alison.com) from Dubai World Trade Center.
  • Certificate of completion Customer Service Skills training successfully from Blue Ocean Academy.
  • Very good technical proficiency in Microsoft applications.
  • Strong ability to solve problems - identify and find solutions.
  • Excellent organization and time management skills.
  • Remarkable interpersonal skills and extensive knowledge of the internet.
  • Excellent listening and communication skills.
  • Exceptional ability to work well in a team.
  • Uncommon ability to adaptable easily and learn quickly.
  • Exceptional ability to maintain a positive attitude, handling conflict and confrontation.

Work Experience

  • Excellent knowledge of the OPERA & Protel hotels system.
  • Excellent knowledge of the EBMS
  • Create and produce reports as required.
  • In-depth knowledge in how to up sell the guests- TSA training certificate.
  • Make sure to provide the best service to all customers to ensure complete satisfaction.
  • Ensure that all accounting transaction and cash handling procedures are in compliance.
  • Profound knowledge of governmental security system - CID
  • Monitor guest satisfaction processes, and respond to guest concerns and inquiries by anticipating their needs.
  • Handling billing and cash in accordance with hotel's standards.
  • Performed all front office duties when necessary and preparing front office activity reports for review.

Education