Amr AbdelKhalek

Work History

Work History
Jan 2012 - Apr 2014

Technical Support Agent.

Etisalat Egypt

Handling technical problems :-

  •  Identifying the technical problems the customers may face in the company's products or data services.
  •  Troubleshooting with the customers until the point of solving the problem,
  •  Or reporting the problem internally to the concerned department.

Providing the relevant technical information :-

  • Providing the relevant full information regarding the customers various inquiries about data services.
Apr 2010 - Jan 2012

High Value Customers' Service Agent.

Etisalat Egypt
  • As a Promotion , Moved from the outsourcing company ( Etisal INT ) to be hired in Etisalat Egypt itself to perform the following tasks.

Handling Complaints :-

  • Receiving , Understanding , handling & delivering the proper solutions for all the customers complaints about any of the company's wide range of products and services. 
  • Retaining the customers who may have had bad experiences with the company. 
  • Maintaining the company's positive image in the eyes of the customers by offering fast and effective solutions to all their problems.

Providing the information & Being constantly updated :-

  • Providing the relevant full information regarding the customers various inquiries about the company's services , products & promotions. 
Dec 2008 - Apr 2010

Directory Inquiries agent

Etisal INT Offshoring project.
  • The project was based in Cairo receiving calls from the The Emirates.
  • Dealing with both UAE citizens and the vast number of foreigners living in UAE.
  • Identifying & delivering the numbers of different requested locations and services within the UAE via text messages.

Education

Education

Skills

Skills

Fluent In English.

Fluent In English . Having studied English most of my life , I have developed an excellent level of reading , writing , listening & speaking English.

Searching the internet for information.

An Advanced Google searcher , Can dig into the web and get very satisfying results.

Linux

Comfortable using Linux Ubuntu & Currently using Linux Mint.

MS Windows

MS Office & Libre Office

Objective

- To be deeply trusted and fully dependable in a meaningful path.

- Seeking a career field in which i feel comfortable and enjoy pursuing.

- Looking to add and create creative values to the process whenever possible.

Interest

- Foreign Cinema.

- Internet, Surfing the web, Reading online.

- Music.

- A natural attraction towards language.

Languages

- English: Fluent.

- French: Studied as second language in high school.

- Spanish: Basic knowledge, studied as a hobby.

Qualities

Innovation & Creativity:

    Constantly looking for new means to enhance the processes and conditions within which I work in new effective approaches whenever possible.

Personal growth:

 Looking for new means, interests, knowledge and information to broaden my horizons.

Enjoys having a broad range of acquaintances.

Resolving rising issues:

 Receiving, Understanding, handling & delivering the proper solutions.

Providing the information & Being constantly updated:

 Keeping up with the relevant full information regarding  various aspects of work.

Connecting the different departments:

 making sure that the correct way of interaction among the numerous departments are smoothly maintained.

Certifications

Certifications
Sep 2006 - Nov 2006

Using English for Coversations.

Institute of armed forces