Download PDF

Amr Swelam

Amr Mohamed Abd ElFattah Mohamed Swelam


Sep 2004Jun 2012

Philosophy Department, Alexandria Universty

Start seeing philosophy of linking consideration and action, in real terms, the principles are in practice and homeliness embodied in the act and behavior to achieve successful personal self and socially.

Work experience

Jan 2014Present

Customer Service

New Link (Internet Service)

  •  Provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
  • Responsible for relationship building and resolving customer queries and problems in a professional manner.
  • Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
  • Dealing with the rudiments of technical support for Internet Service.
  • Ability to write business letters and reports.
  • Good conversational skills to hold the attention of the customer on the telephone.



Proficient user of Microsoft Office (Word, Excel, Outlook)

Proficient user of Internet applications and mailing system.



            Mother Tongue


             Good command of spoken and written