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expert at turning buyers into repeat customers, winning over customers in face to face meetings and growing sales revenue within an assigned territory.stable work history and successful track record of personal sales performance in a large corporate environment. As a true professional guaranteed to make important contributions to any business operation. looking for a suitable position with a company where there is real career growth potential for those with the drive to succeed.

Work experience

Feb 2012Present

Customer Services Representative

Kandil Steel

Customer Relation officer To manage high net worth individual customers portfolio for the branch To meet/exceed sales, revenue, business volume target within the specified time frame. To act as custodian of deposits & fund mobilization. To manage & monitor portfolio attrition. To ensure inter-departmental coordination for smooth operations & good working relationships. Provide immediate assistance to customers entering in branch and controlling customers flow. Identifying and converting potential walk in customer in branch. Monitoring service quality and assuming prompt and efficient resolution of customer complaints.

Jan 2008Jul 2011


Egyptian welded wire mesh co.


  • Greet customers as they enter and offer assistance.
  • Accompany customers to required aisles
  • working with suppliers to ensure that key processes are running efficiently and cost-effectively
  • Building strong working relationships both internally and with key customers.
  • Contract management and negotiation
  • Understanding and keeping up with new trends and regulations in the business
  • Demonstrate product features to facilitate decision making.
  • Close sales and assist customers through the payment procedure.
  • Ensure that all product deliveries are made on time


Aug 2008Oct 2009


  • Certification courses ICDL
  • Business communication
  • Introduction to IT

Sep 2003Jul 2007

Diploma in Information Technology

 ICT(Institute of computer science).


Effective written and verbal communication skills (English)
Professional demeanour
Ability to work in a fast-paced environment
“Can do” attitude with proven ability to deliver the best results