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Amr Magdi Mosallam

Human Resources Manager

Work experience

Jan 2014Dec 2014

Human Resources Manager

Global Contact Center GCC

• Conduct orientation sessions and arrange on-the-job training for new hires • Evaluate instructor performance and the effectiveness of training programs • Develop testing and evaluation procedures • Supervising ongoing technical training and personal development classes for staff members • Confer with management and conduct surveys to identify training needs based on projected Production processes, changes, and other factors • Develop and organize training manuals, multimedia visual aids, and other educational materials with the other departments’ co-operation • Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops • Analyze training needs to develop new training programs or modify and improve existing programs • Review and evaluate training and apprenticeship programs for compliance with government standards • Train instructors and supervisors in techniques and skills for training and dealing with employees • Recruiting and staffing • Performance management and improvement systems • Organization development • Employment and compliance to regulatory concerns • Employee orientation, development, and training • Policy development and documentation; Employee relations • Development of the Human Resources department • Establishing policies, procedures, and work schedules • Purchases printed materials and forms by obtaining requirements • Negotiating price, quality, and delivery; approving invoices • Provides historical reference by developing and utilizing filing and retrieval systems • Improves program and service quality by devising new applications. • Updating procedures; evaluating system results with users. • Coordination and management of entire payroll function • Manage and supervise direct reports within the Payroll Team • Checking and auditing of all payrolls, ensuring legislative & award compliance

Jan 2011May 2013

Human Resources Manager

Call Egypt LLC.

• Conduct orientation sessions and arrange on-the-job training for new hires.

• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.

• Develop testing and evaluation procedures.

• Supervising ongoing technical training and personal development classes for staff members.

• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.

• Develop and organize training manuals, multimedia visual aids, and other educational materials with the other departments’ co-operation.

• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.

• Analyze training needs to develop new training programs or modify and improve existing programs.

• Review and evaluate training and apprenticeship programs for compliance with government standards.

• Train instructors and supervisors in techniques and skills for training and dealing with employees.

• Coordinate established courses with technical and professional courses provided by community schools and designate training procedures.

• Prepare training budget for department or organization.

• Recruiting and staffing.

• Organizational and space planning.

• Performance management and improvement systems.

• Organization development.

• Employment and compliance to regulatory concerns.

• Employee orientation, development, and training.

• Policy development and documentation;Employee relations.

• Company-wide committee facilitation;Company employee and community communication; Compensation and benefits administration; Employee services and counseling.

Oct 2005Aug 2011

Data Operations Manager (Marketing Department)

E Group Corp.
  •  Manage and supervise the team for searching the internet directories and search engines with specific keywords to find customers who are doing telemarketing for their products and convenes them to outsource the call center operations to us with beneficial prices.
Oct 2004Sep 2005

Lead Generation Campaign Team Leader (Operations Department)

E Group Corp.
  • Manage and supervise the team for searching the internet directories and search engines with specific keywords to find customers who are doing online advertising and send it to the operations department. to call and give them more beneficial offers.

Education

Jan 1994Jan 1997

High School Certificate

Maadi Secondary School (Military)
Oct 1998Jun 2004

Bachelor of Science (BSc)

Faculty of Agriculture, Cairo University
Jan 2007Jan 2008

Human Resources Diploma

The American University in Cairo
Feb 2009Aug 2009

Payroll and Social Insurance Diploma

International Federation of Training  Development Organization  

Payroll, Social Insurance and Salary Taxes through Egyptian Laws.

Oct 2009Nov 2009

Egyptian Labor Laws. AR-85

American Chamber  of Commerce in Egypt.

Identify the most important provisions of the user in the labor law No. 12 of 2003 and its practical applications and how to take advantage of the benefits of the law.

May 2012Oct 2012

Business Crises Management Diploma

Oxford Institute

Skills

Communication
HR Policies
Sales
CRM
Payroll
Team Building
Time Management
Teamwork
Negotiation
New Hire Orientations
Team Management
Analysis
Human Resources
Leadership
Call Centers
Deferred Compensation
Policy
Organizational Development
Training
Recruiting
Performance Management
Employee Training
Employee Relations
Managerial Skills
Labour Hire
Certified Payroll
Management
Effective negotiation & problem solving skills
Manage confidential materials and information
Planning & Organizing Skills
Outstanding interpersonal communication skills