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Amr Gamal

Work History 

Nov 2015Present

Service consultant at Lufthansa German Airlines

Dnata ( Emirates Group ) 

- Handling of general telephone inquiries to carry out reservations and ticketing, re-bookings, special service requests, refunds and product inquiries to customers and travel agents including fares, route deals, reissues, and irregularity handling among others

- Handling general Lufthansa mail box by replying to all kind of requests including booking, re-booking , refunds , and various types of requests received through Lufthansa general Email .

- Handling inquiries, booking , re booking of Miles and more Lufthansa award program .

- Handling Irregularity situations such as flight cancellations , strikes , and schedule change .

October 2013November 2015

Assistant Operations Manager - FIT and MICE

Luxury Explorers

VIP Bookings : - Charter flights - Luxury Yachts - Tickets reservations

- Hotels Bookings world wide

- Car rentals world wide

- VIP arrangements Groups : MICE - Planning, organizing and implementing programs and itineraries according to every client’s need

- Receive leads and convert into materialized business

- Materialize contracts with local suppliers, ground handling hotels & touristic enterprises

- Enroll in tenders, tailor offers according to origin of market mix - Negotiate and re-negotiate prices and services

- Apply yield management to increase revenues/profits - Competition market research

- Initiate creative themes and programs

- Develop & introduce new local destinations

- Induce elite & creative event management themes

- Organizing special events & functions for niche markets

- Lead, manage and coach Tour Operators to generate best results

- Attend seminars, fairs, conferences to initiate of business development

- Handling daily queries for new bookings, suggested itineraries, requests for quotations and information requests

-Advanced level of ticketing ( Amadeus )

October 2012October 2013

Travel consultant / Ticketing incharge

Dubai link tours

Job Role/Department:
• Networking with tour operators
• Providing travel information to clients
• Managing customer requests.
• Displaying promotional material
• Preparing quotations for out bound travels
• Preparing quotations for in bound travels
• Booking hotels ( suppliers - gta - kouni - etc )
• Distributing travel itinerary
• Issuing international air tickets ( amadues )
• Issuing international air tickets ( budget airlines

January 2010October 2012

Travel consultant

REGENCY TRAVEL AND TOURS

• Networking with tour operators
• Providing travel information to clients
• Managing customer issues
• Displaying promotional material
• Preparing quotations for out bound travels
• Preparing quotations for in bound travels
• Booking hotels ( suppliers - gta - kouni - etc )
• Distributing travel itinerary
• Issuing international air tickets ( amadues

Education and certificates

20052009

Bachelor's degree

Faculty of Social science 
20092009

Diploma Amadeus 

Info Tech institute
2016

Dangerous Goods

Lufthansa Aviation 
2016

Planning My Contribution

Emirates Aviation

Skills

10
FIT and MICE

booking individual and groups.

10
Microsoft office

Word , Excel , PowerPoint , outlook

10
Holidays 
10
Business Travel
10
Hotels booking using different suppliers
10
Amadeus GDS