Service consultant at Lufthansa German Airlines
Dnata ( Emirates Group )
- Handling of general telephone inquiries to carry out reservations and ticketing, re-bookings, special service requests, refunds and product inquiries to customers and travel agents including fares, route deals, reissues, and irregularity handling among others
- Handling general Lufthansa mail box by replying to all kind of requests including booking, re-booking , refunds , and various types of requests received through Lufthansa general Email .
- Handling inquiries, booking , re booking of Miles and more Lufthansa award program .
- Handling Irregularity situations such as flight cancellations , strikes , and schedule change .