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  • 8 years of experience in IT\Telecom project as a Team Lead Role
  • Capability to analyze processes, identify automation opportunities, develop & implement automations to improve throughput, increased productivity & improved quality of work.

Work experience

Sep 2014Present

Team Lead

  • Work load balancing – Assigning received work among available resources
  • SLA tracking – Tracking End to End SLA of each task received & getting work completed before due time
  • Quality Control – Setting quality benchmarks for the throughput & educating team members about it
  • Trainings – Conducting training sessions for the new recruits , introducing them to client environment & basics of the process
  • Issue Resolution – Assisting Team member is their daily activities by resolving issues
  • Escalation Management – Handling escalations made by team to other stake holders & vice versa
  • Client Handling – Conducting several weekly calls with onshore managers, briefing them about weekly\monthly throughput trends, team performance & process improvements
  • Automation Expert – parallel to above work , working as Automation Expert for past 2.5 years
    • Understanding the current process & identifying automation opportunities in it
    • Identifying most suitable way of automation viz. Excel Macro tool or VB.Net Desktop application
    • Developing tool based on selected technique considering client data security
    • Implementing & post support to successfully automate process
    • Conducting training sessions to develop more automation experts
    • These automation are approved by Onshore Managers & some onshore teams are using them
    • This work is not just part of our team but extended to other team in Unit as well as few of other units
May 2012Sep 2014

Technology Analyst

  • Optimizing Telecom path in order to optimize delay
  • Maintaining SLA of the work assigned
  • Maintaining Quality by implementing all quality parameters
  • Following escalation matrix to maintain process flow
  • Issue Resolution – Assisting Team member is their daily activities by resolving issues
Feb 2010Apr 2012

Senior System Engineer

  • Designing network path as per scope
  • Maintaining optimal distance path so as to reduce signal delay
  • Follow the process flow in order to implement designs on schedule
  • Maintaining Quality by implementing all quality parameters
Mar 2009Feb 2010

System Engineer

  • Working with Network Management team as Technician
  • Responsible for transport part trouble shooting
  • Understanding End-to-End network path,identifying flaw areas,troubleshotting or dispatching techs to error locations & getting issues resolved
  • Working on trouble tickets , updating client about the process  & keep tickets updated & closed on time
Jul 2007Mar 2009

System Engineer

  • Worked on Web tool development project
  • Responsible for developing HTML page, JSP, Java codes in struts framework
  • Maintain Oracle datable on Tomcat server
  • Designing High level module & performing module code designing
  • Key Resource in Debugging & trouble shooting code


Jun 2003May 2007

B.E.(Electronics) - 65.27%

Datta Meghe Collage Of Engineering ,Mumbai University
Jun 2001Apr 2003

Higher Secondary Certificate - 80.17%

B.N. Bandodkar Collage of Science, Thane , Maharashtra Board
Mar 2001

Senior Secondary Certificate - 87.20%

Vartak Nagar Madhymik Vidyalaya Thane, Maharashtra Board

Technical Knowledge

Software Languages  : HTML, Java, VBA, VB.Net


Database used              : MS Access, Tomcat, JBoss


Frameworks                   : Java Struts, Java Swing, .Net


Web Technologies      : HTML, JAVA JSP, .Net



Sep 2014

ITIL Foundation 2011

Aug 2011

ITIL Foundation V3


Extra Curricular Qualifications

  • Learning Music : Learned classical Tabla for 6 years also successfully completed four exams conducted by Akhil Bharatiya Gandharva Mahavidyalaya , Banaras

        Also learning Guitar & Flute

  • Trekking & Photography

Personal Details

Name                   :               Amol Dattatraya Gurav

Date of Birth     :               13th November 1985

Address               :               4, Samartha Niwas, Jawahar Nagar,

                                                Pokharan Road No. 2, Thane (W) 400610

Contact               :               Mob. : 09766630090

                                                Res.   : 022-21715971

Passport No     :                G0956774

Marital Status   :               Married