- Residency Status: Permanent Resident
- [email protected]
I am a Project/Program Management & Service Delivery professional who transforms business goals into real world solutions. I have successfully delivered several projects in fields such as IT, Telecom, Media and Software Services for international & local entities such as Intel, Loreal, India's first private Internet Service Provider (Sify) and India's premier media company (Hungama).
I understand customer business goals through business analysis, design & deliver solutions driving revenue growth and business success.
Led delivery of over 70 Media Portals, iOs & Android version of Hungama Music APP leading to an increase in revenue.
Led delivery of over 150 Email Solutions on Linux & Microsoft platforms leading to higher business volumes.
Led delivery of over 500 Locations for Sify's Internet & Office Connectivity Clients leading to higher client acquisition.
Led delivery, Product & Development for India's first Infotainment platform (Music, Media, Movies & News) with Intel opening up a new business line and building a partnership which led to development of multiple other platforms.
Generated $350,000 revenue from existing clients in 2016-2017 in Vinfotech.
Designed and delivered Zoho CRM automating Sales & Customer Service. This ensured a clear visibility of the Sales pipeline, better revenue predictions and to decide on new markets to expand business.
Designed "Project Management Office", "Service Delivery Process" for multiple companies such as Hungama & Sify.
Agile Scrum Master
ITIL V3 2011
Microsoft Certified Systems Engineer
ISO Internal Auditor (ISO 9001:2000)
Masters in Business Administration (MBA) in Information Technology
Bachelor of Commerce in Accounting & Economics
Program Management, Project Management, Service Delivery, Business Analysis, Product Management, Client Relationship Management, Training
2014(Apr)-Present: Viscus Infotech
As head of Program & Business transformation, I manage stakeholder expectation (Internal & Client), position the right solution based on customer goals & business needs and ensure solutions delivered meet or exceed customer expectations. Key initiatives delivered include
2011(Sep)-2014(April): Hungama Digital Media Entertainment
As head of Project Management & Service Delivery for Hungama, I delivered projects, define & setup Project Management Process and ensure PMO supports the business needs. Key initiatives delivered include
2005(Nov)-2011(Sep): Sify Technologies Limited
As head of Project Management & Service Delivery, I delivered projects in multiple domains and defined Project Management Process. Additionally, as head of Product Design & Development defined product roadmap & delivered technical solutions to meet Sify's email messaging client’s requirements. Key initiatives delivered include
2000(May)-2005(Oct): International Rectifier Corporation USA (IR Infotech) - Now Infineon
As head of project management, I delivered Office Automation projects across Asia (Hong Kong, Japan, India), Europe (UK, Wales, Italy) & USA. I worked on-site and off site to deliver IT solutions that helped ease our workforce ability to do their work. Key initiatives delivered include
Linkedin Profile: http://www.linkedin.com/in/anoopmitra
Won Multiple Cash Incentives for performance in the first year of work with Sify
Won Service Excellence Award for the year 2006-2007