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Professional Summary

I am a Project/Program Management & Service Delivery professional who transforms business goals into real world solutions. I have successfully delivered several projects in fields such as IT, Telecom, Media and Software Services for international & local entities such as Intel, Loreal, India's first private Internet Service Provider (Sify) and India's premier media company (Hungama). 

I understand customer business goals through business analysis, design & deliver solutions driving revenue growth and business success.

Career Highlights

Led delivery of over 70 Media Portals, iOs & Android version of Hungama Music APP leading to an increase in revenue.
Led delivery of over 150 Email Solutions on Linux & Microsoft platforms leading to higher business volumes.
Led delivery of over 500 Locations for Sify's Internet & Office Connectivity Clients leading to higher client acquisition. 
Led delivery, Product & Development for India's first Infotainment platform (Music, Media, Movies & News) with Intel opening up a new business line and building a partnership which led to development of multiple other platforms.
Generated $350,000 revenue from existing clients in 2016-2017 in Vinfotech.
Designed and delivered Zoho CRM automating Sales & Customer Service. This ensured a clear visibility of the Sales pipeline, better revenue predictions and to decide on new markets to expand business.
Designed "Project Management Office", "Service Delivery Process" for multiple companies such as Hungama & Sify.

Academics

Certifications

Agile Scrum Master
ITIL V3 2011
Microsoft Certified Systems Engineer
ISO Internal Auditor (ISO 9001:2000)

Education

Masters in Business Administration (MBA) in Information Technology
Bachelor of Commerce in Accounting & Economics

Skills

Program Management, Project Management, Service Delivery, Business Analysis, Product Management, Client Relationship Management, Training

Work History

2014(Apr)-Present: Viscus Infotech

As head of Program & Business transformation, I manage stakeholder expectation (Internal & Client), position the right solution based on customer goals & business needs and ensure solutions delivered meet or exceed customer expectations. Key initiatives delivered include

  • Lead projects comprising mobile apps, responsive web portals in multiple domains (healthcare, social, sports). Individually and as a team hold total ownership of client business success, augmenting revenues and ensuring client satisfaction.
  • Designed & delivered a "CRM" software automating sales & customer Process. I also hold ownership for management of the delivered platform. 
  • As part of the senior management responsible to define organization goals, service delivery and project management process

2011(Sep)-2014(April): Hungama Digital Media Entertainment

As head of Project Management & Service Delivery for Hungama, I delivered projects, define & setup Project Management Process and ensure PMO supports the business needs. Key initiatives delivered include

  • Delivered India's first infotainment platform for PC's & Laptops in partnership with Intel.
  • Delivered Hungama's Music APP on iOS & Android platforms.
  • Delivered multiple co-branded music portals with leading Telecom players in India.

2005(Nov)-2011(Sep): Sify Technologies Limited

As head of Project Management & Service Delivery, I delivered projects in multiple domains and defined Project Management Process. Additionally, as head of Product Design & Development defined product roadmap & delivered technical solutions to meet Sify's email messaging client’s requirements. Key initiatives delivered include

  • Part of the first team of Program Managers for Sify's Internet Service Business.
  • Delivered over 500 locations for companies like SVC Bank, Yes Bank helping them to deliver "Core Banking Services" to every customer in India.
  • Delivered multiple programs for clients working across three verticals in Sify (Connectivity, Messaging and Security). 
  • Delivered an integrated program linking multiple factory locations to HO via internet & email messaging services. 

2000(May)-2005(Oct): International Rectifier Corporation USA (IR Infotech) - Now Infineon

As head of project management, I delivered Office Automation projects across Asia (Hong Kong, Japan, India), Europe (UK, Wales, Italy) & USA. I worked on-site and off site to deliver IT solutions that helped ease our workforce ability to do their work. Key initiatives delivered include

  • Delivered IR's first inter office "Document Management Solution" to manage “Asian offices” remotely from India.
  • Delivered a software repository for non-Japanese IT personnel to install Japanese language software. Helped cut installation time from 2 hours to just 10 mins.
  • Delivered a worldwide software upgrade project across all Asian sites, USA & parts of Europe.

Linkedin Profile: http://www.linkedin.com/in/anoopmitra

Projects Completed

Awards

Won Multiple Cash Incentives for performance in the first year of work with Sify
Won Service Excellence Award for the year 2006-2007