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Professional Summary

We are what we repeatedly do. Excellence, then, is not an act, but a habit. – Aristotle

A dynamic professional with a rapidly progressive career span of 16+ years, I have gained exposure and cross cultural experience in handling complete customer portfolio of key customer accounts helping to enhance and drive business growth, managing hi value & large scale implementation projects as Project Lead & growing customer engagements into mutually beneficial partnerships.

I have a solid track record in developing and implementing strategic plans to serve as liaison between the company and its clients, ensuring excellent customer satisfaction, increasing business growth by up selling/cross selling organization services and through customer referrals into existing customer accounts

Efficient Team Leader & Player possessing demonstrable leadership capabilities in managing complex business challenges, mentoring & driving results through active engagement of employees in line with organization's vision and goals. 

Career Highlights

Won Best Employee Award in Sify Technologies Limited.
Designed & Introduced Customer Relationship Management (CRM) in Vinfotech, leading to over 50% increase in customer satisfaction.
Enhanced Vinfotech's business potential with recurring and referral business from existing customers
As Hungama's representative for Intel Corporation Account, launched "BUZZTOP" a infotainment platform & helped grow business to 100,000+ users in 8M of launch. Hungama & Intel partnered on multiple engagements helping to grow both business.
Head the Relationship & Program Management For a Portfolio of Clients With a Y-O-Y Revenue Over 60 Million (6 Crore INR) At Sify.
Improved Productivity of IT Staff by introducing Document Management Systems for International rectifier offices in India, Japan And Hongkong



Masters in Business Administration (MBA) in Information Technology (2 Yr Post Graduate University Degree)
Bachelor of Commerce in Accounting & Economics (3 Yr Graduate University Degree)


Agile Scrum Master
ITIL V3 2011
Microsoft Certified Systems Engineer
Certified ISO Internal Auditor (ISO 9001:2000)
Customer Handling Skills


CRM Implementation, Customer Servicing, Key Account Management, Account Mining (New Business), Project Management (Waterfall, Agile Scrum), Program Management, Service Delivery, Portfolio Management, Mentoring, Training & Employee Management

Work History

2014-Present: Viscus Infotech

As Director Customer Relations responsible for Customer Satisfaction, Business Generation, Key Account Management, CRM Design & Management to name a few. Self is part of Senior Management responsible for organization, employee growth & success.

2011-2014: Hungama Digital Media Entertainment Pvt Ltd.

As Head of Project Management responsible for implementation of projects for organization.

As Product Manager & Relationship Manager for BUZZTOP a media platform with Intel Corporation responsible for product development, implementation and customer management. Additionally, the role required me to build, nurture and grow the engagement and help deepen Intel's involvement with Hungama and it's services.

2005-2011: Sify Technologies Limited

As Product Manager For Mail Messaging responsible for Product Development, Product design, Go-To-Market and product success of Sify's Messaging Business.

As Delivery Lead & Program Manager For Sify's top customers in banking, retail, pharma, manufacturing domains for Connectivity (Internet, VPN), Security, Messaging projects responsible for managing implementation worldwide, Account Growth, Customer Satisfaction, Retention & Augmenting Revenue Earning Avenues For Sify.

2000-2005: International Rectifier Corporation USA (IR Infotech) - Now Infineion

As Site IT Manager responsible for IT Services in Japan, Hongkong, India. As Project Lead for ITSM implementation projects in USA, Europe & Asia. Training Peers, Factory Personnel on usage of IT Systems, System Security & Organization IT Policies & Governance initiatives.

Success Stories

Zoho CRM Design & Implementation (Full Scale CRM Implementation)

Role: CRM Design & Implementation Head

Goals To Achieve

  1. To establish an integrated common platform connecting Sales, Marketing, CRM data at one single location.
  2. Moving Users from silo islands (PC/Desktops) to an online system which can be accessed from any place in the world.
  3. Automating Sales & Marketing Process by integrating Leads, Prospects, Campaigns & Order Management in one single platform.
  4. Better decision making, better prospecting, identifying market segments, understanding customer traits & increased Sales.  

Value Created (For Vinfotech)

  • Sustained Increase in Sales Numbers Quarter on Quarter. 
  • Single Information Repository for Sales, Marketing, CRM available from any place in the world. 
  • Helped identify markets and segments helping the organization achieve sustained continuous growth. 
  • Helped identify customer patterns allowing marketing to run effective campaigns to garner qualified leads. 
  • Dashboards/Reports to better present company status, helping to make effective decisions & course corrections. 
  • Increased Customer Stickiness & Customer Engagement with companies products & services.

Intel Corporation 

Role: Hungama's representative to Intel heading Product, Program & Client Engagement

Goals To Achieve

  1. Build a "Engagement Model" with Intel allowing Hungama to become their preferred partner for any consumer media products & initiatives. 
  2. Build a "Long Term Relationship" allowing both entities to grow and develop their business. 
  3. Design, deploy and launch "BUZZTOP" a infotainment platform with Intel for consumers. 
  4. Onboard Indian and international partners (print, audio, video) onto the "BUZZTOP" platform.
  5. Help grow "BUZZTOP" in targeted markets and reach consumer acquisition numbers for the sustained growth of the platform

Value Created (For The Partnership)

  • Launched "BUZZTOP" infotainment platform in flat 8 Months
  • Connected over 100,000 customers post launch in multiple cities in India.
  • Trained 50+ Point of Sale Stores to effectively sell "BUZZTOP"
  • Onboarded 50+ (print, audio, video) partners on BUZZTOP
  • Established a Product Life Cycle launching new and updated features to sustain consumer interest on the platform.
  • Intel & Hungama partnered for multiple products & services like Hungama Movies.

Shamrao Vithal Co-Operative Bank (SVC), Yes Bank, Loreal, Alok Industries

Role: Sify's Representative as Program Manager & Project Head

Goals To Achieve

  1. Connect 400+ locations (ATMs, Branch Offices) to the corporate network.
  2. Build a long term relationship with these customers ensuring they continue to patronize Sify for their network connectivity needs. 
  3. Upsell Sify's services like Corporate Messaging, Firewalls, Router Management thereby growing the engagement & relationship.

Value Created (For Sify & Customers)

  • Sustained increase in business quarter on quarter with new locations getting connected for both SVC & Yes Bank
  • Both SVC & Yes Bank subscribed for router management and other ancillary services from Sify
  • Alok Industries subscribed for corporate messaging and security services from Sify
  • Engagements with these customer grew over 3 times within a year of engagement.
  • With increased connectivity, customers could now grow their customers at multiple locations, introduce new services allowing sustained growth year on year. 

Document Management System

Role: Head - DMS Design & Implementation

Goals To Achieve

  1. To establish an integrated common platform for storing/retrieving information across offices in Hongkong, Japan & India. 
  2. Ensure organization's mission critical information is not dependent on individuals but instead available on a common platform anytime & anywhere in the world.
  3. Strict Access Control Mechanism allowing only authorized personnel to access information.
  4. Better decision making for the organization

Value Created (For International Rectifier Corporation USA)

  • Single Information Repository collating information from Hongkong, Japan and India offices in a web based platform.
  • Access control with 3 levels of security for data access ensuring only authorized personnel had access. 
  • Employee productivity increased manifold as information entry and access became streamlined.
  • Reports/Dashboards helped organization take quick decisions and plan to better address user needs.