Director - Client Relations
- Mumbai Maharashtra
I am a client success professional who's goal is to build an engaging experience for my clients making them wanting to work with my organization. In my 17+ yrs of working with clients like Intel, Loreal, Yes bank i have helped create long lasting partnerships which have yielded business success for both my company & my client.
My role is to manage clients post sale responsible for recurring business, up-sell & cross sell services (Business Development), driving Projects/Programs helping to deliver work (Project Management & Service Delivery), understanding client business challenges, identifying solutions, resolve customer issues & ensuring clients remain happy (Business Analysis, Customer Support & Customer Management).
In one line for my client & my company, i am the "Single Point Of Contact" they need to reach out for anything and everything.
Delivered 70+ projects, 50+ micro sites during my tenure in Hungama.
Delivered 150+ email messaging projects on Linux and Microsoft based solutions (SaAs, DC Based Hosted Model)
Delivered & connected 500+ locations of Sify's connectivity clients (Yes Bank, Loreal, SVC Bank etc).
Launched BUZZTOP in partnership with Intel garnering over 100,000 customers, 100+ partners.
Managed a Portfolio of Clients With a Y-O-Y Revenue Over 60 Million (6 Crore INR) At Sify.
$300,000+ Recurring Business for 2016-2017, plugged 70+ client projects & introduced CRM Practise in Vinfotech.
Designed & Implemented CRM Solution automating the complete Sales Process helping to unlock opportunities, identify bottlenecks and help make business decisions on real time data.
Helped Setup Business Processes, Delivery Processes and multiple organization & client growth programs in Vinfotech, Sify & Hungama.
2014(Apr)-Present: Viscus Infotech
As Head of Client Relations my role is to manage customers post sale and be the focal point (SPOC) between sales, project management, service delivery, marketing & all facets of the organization. Responsible for getting recurring business from existing clients, drive projects, help ensure successful delivery and ensure customer's issues/needs reach the right solution.
2011(Sep)-2014(April): Hungama Digital Media Entertainment Pvt Ltd.
My primary role was to head the Project Management Initiative of Hungama.com. My role was to drive projects/programs and deliver projects to clients as well as setup the project management process, project planning tools, methodologies, manage PM's and cross function stakeholders for successful delivery. Additionally i headed the Product Management for BUZZTOP an infotainment platform in partnership with Intel.
2005(Nov)-2011(Sep): Sify Technologies Limited
My primary role was to head the Project Management Initiative for Sify's Messaging Business as well as the Program Management initiative of Sify's Connectivity Business. Additionally i headed the Product Management for Sify's Corporate Email Services Vertical as well.
2000(May)-2005(Oct): International Rectifier Corporation USA (IR Infotech) - Now Infineion
My primary role was to manage IT projects for IR both in India & at international locations.