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Summary

A Focused & Goal Oriented Technical Program Manager with 17 years of rich experience in diverse domains like Banking & Financial Services, HealthCare and Pharmaceuticals, Retail, Manufacturing, Services, Media and Telecom. Worked across diverse Technology stack spanning across Android, Java/J2EE, HTML5,CSS3,JavaScript, AngularJS,Node,ExpressJS,MongoDB,Siebel CRM Solutions.

Work History

Feb 2012Present

Project Manager

Infosys Limited

Key Result Areas:

  •  End-to-End ownership of cross-functional projects on Enterprise Mobile and Web App Development.
  • Managing 3 Transformation projects for world’s second largest Reinsurer on Application Modernization using latest Technologies including Angular, MongoDB, Android & Java.
  • Technical direction for the projects from definition phase through implementation.
  • Guiding the engineering teams during Application Architecture and design.
  • Suggesting improvement areas/alternate solutions to the Customer based on latest Industry trends in Technology. This includes Automation of few existing processes and development of a reusable framework on Angular JS for an Insurance giant.
  • Groomed and built competency on Cross Platform frameworks such as Xamarin.
  • Leading the definition and execution of Transformation projects with an aim to reduce the total cost with optimal solutions.
  • Achieved high Project Margins to tune of ~ 70% by Optimal Resource Management & Staffing based on project budget and schedule.
  • Actively involved in pursuit of medium & large deals in Digital space.
  • Solution Architecture reviews, Proposing Solution Approaches, Deal Pricing & Rate Negotiations. Generated additional revenue of ~ USD 2M over the last 3 yrs. by actively pitching new ideas/solutions in these pursuits.
  • Instrumental in managing all aspects of the project such as Project Planning, Requirements Definition, Project Scope & Estimates, Risk Management, Implementation Planning, and Communication.
  • People Management, Stakeholder Management, Financial Management, Escalations and Issue Management.
20112012

Tech Lead

TECH MAHINDRA LIMITED

Key Result Areas:

  •  Analysed End-to-End business scenarios and requirements to come up with the Solution Design Documents.
  • Worked on the Solution Design for One Siebel Component for Order and Fault Management adhering to design standards and guidelines.
  • Handled Development tasks, issue resolution and communication across project execution teams in order to deliver projects on-time, on-budget, as-requested by customer.
  • Communicated project status, issues, risks, Action Items to higher management and client.
  • Supported interfacing teams to deliver end-to-end business functionality.
20102011

Manager - Technology

Computer Science Corporation

Key Result Areas:

  •  Managed the Siebel CRM Practice for Bangalore location.
  • Actively involved in End-to-End Solution Design for two projects on Siebel 8.1 Call Centre module.
  • Managed all aspects of one medium and one large project from initiation through closure.
  • Negotiated with the customer on the Estimates & Commercials.
  • Ensured optimal Resource Planning and Management to achieve aggressive deadlines for the projects.
  • Managed different aspects of Project Management including Stakeholder Management, Risk Management, People Management & Financials Management
  • Delivered a complex project in 4 months.
20102010

Sr. Advisory Consultant

IBM 

Key Result Areas:

  •  Subject Matter Expert for the Siebel Handheld Application.
  • Mentored the team to handle support related tasks for Siebel Handheld Application.
  • Developed non-supported features such as Tree Applet for Siebel Handheld using custom scripts.
  • Handled all the phases during the course of releases.
  • Liaised with customers for Siebel Handheld related issues at client location.
  • Supported the rollout of Field Service application for 14 countries.
20072010

Sr. Consultant-CRM

Cognizant Technology Solutions

Key Result Areas:

  • Analysed the business requirements and prepared the Use Case documents.
  • Prepared the implementation plan for the Development team.
  • Developed the SFA and Analytics system for new requirements (e.g. new product to be added in portfolio, change in organizational structure).
  • Developed Proof of Concept (PoC) applications such as seamless flow of data between Siebel CRM and Oracle ERP Application running on different platforms using Oracle Fusion middleware.
  • Monitored the progress of the Project and reported the same to the stakeholders.
  • Conducted trainings on Siebel Configuration and Siebel CTI for team members.
20052007

I.T. Analyst

Tata Consultancy Services

Key Result Areas:

  • Single Point of Contact for all Siebel Computer Telephony Integration (CTI) related requirements.
  • Provided Technical support for the TFS STARS application for all CTI related issues.
  • Proposed and implemented the Genesys Voice Portal as the middleware for CTI. This had enhanced the Customer Interactions for TFS and reduced the Operational Costs as well.
  • Enhanced the effectiveness of TFS Sales & Treasury group by enabling a CTI link between TMS telecommunications system and the trading software for identification of the inbound caller.
  • Improvised the Telephony system to speed dial from Goldmine (the customer relationship management software) for outbound calls.
  • Conducted trainings on Siebel CTI for the team.
20022005

Programmer Analyst

Cognizant Technology Solutions

Key Result Areas:

  • Developed the Clinical Trial Management System (CTMS) module for the CRM Application.
  • Implemented Siebel Life Sciences Application on the PDA/Hand-held devices using Everypath 5.5.
  • Involved in data mapping for a future upgrade of existing Siebel 2000 customized application to Siebel 7.
  • Involved in Unit and Regression testing.
  • Prepared Test scripts for both unit and system testing.
20012002

Software Engineer

Spice Technologies

Key Result Areas:

  • Analysed & documented the requirements.
  • Developed the screens for an Online Shipment System using JSP, Servlets & JDBC.
  • Implemented chatting functionality for Traders and Customers.
  • Developed the modules for online Transactions, Order processing and management.
  • Involved in Unit and Regression testing.
19992001

Web Developer

Visesh Infosystems

Key Result Areas:

  • Developed the UI for a News Website using ASP, HTML & CSS.
  • Developed the Corporate website for an Automobile Manufacturer.
  • Implemented the modules for Dealers, Suppliers and Inventory & Spare parts management.
  • Involved in the End-to-End testing of the applications.

Education

19951999

Bachelor of Engineering(B.E.)

B.I.T. Sindri

Metallurgy

Additional Info

Date of Birth: 10-Jan-1978

Nationality: Indian

Marital Status: Married