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Driving Sales
Customer Escalation Resolution
Customer Service
Customer Retention
Marketing Strategy
Business Development
Project Management

Work experience

Jul 2008Present

National Account Service Manager – VBS

Vodafone EAST Limited, Kolkata

•Responsible for life-cycle management of designated Enterprise Customers in the VBS-Kolkata Circle. 

•Driving overall business growth by revenue sustenance,cross selling and new business development. 

•Account mapping at all levels to enhance the overall customer experience and brand visibility.

•Devising marketing strategies and customer engagement activities for retention and brand promotion. 

•Designing “Service Improvement Plan (SIP), “SOP’s” and “SLA’s” for priority accounts. 

•Colaboration and Coordination to achieve TQM across all processes in the vertical. 

•Complaint resolution management.

•Churn and bad debt management. 

•MIS  and project management ( Service Delivery- National Projects). 

•Spearheading the “Enterprise Self Service Project” and its successful roll-out in the circle.

Mar 2005Jul 2008

Manager Retail Loans

ICICI Bank Limited, Kolkata.

•Retail Asset Portfolio Management across assigned branches and Corporates . 

•Recruitment of effective human resources for driving overall business and revenue.

•Training need identification through quality appraisal, developing and nurturing talent.

•Product group coordination and collaboration pertaining to quality sales and service.

•Cost  and budget management to increase profitability and substance.

• Planning and developing sales strategies,marketing and promotional activities . 

•MIS Management for increased productivity,monitoring SLA’s and optimal functioning of resources.

•Complaint resolution management.

Dec 2002Feb 2005

Branch Sales Manager

Citigroup India Limited, Kolkata

Branch and channel partner management. Team management.Training and development ,Collections and credit Control. Business development. Branch operations and administration. Sales and marketing. Credit appraisals.

Dec 2002Apr 2004

Team Leader

E Serve International LTD

Phone banking- Sales and service , Team management, training and development.

Jul 2001Dec 2002

Assistant Team Leader

Vishnu Solution PVT LTD

Team management, customer service management, query and complaint resolution Tele -sales.

Nov 1999Jul 2001

Senior Butler

The Park Hotel

Service delivery and customer relationship management.



Managing Effective Business Meetings

Harvard Management Mentor

Using Emotional Intelligence on the Job

(Harvard Management Mentor)

Stress Management

Harvard Management Mentor

Time Management

Harvard Management Mentor

Improving your Emotional Intelligence Skills

Harvard Management Mentor

Building Relationships and Credibility

(Harvard Management Mentor)

Getting Results Without Authority

(Harvard Management Mentor)

Developing Employees

(Harvard Management Mentor)

Presentation Skills

(Harvard Management Mentor)