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Objective

Looking for a position MIS Executive, making use of diverse skills in customer service and office management in a highly dynamic work environment.

Skills

Work experience

Dec 2013Present

International KPO

Mattsen Kumar India Pvt. Ltd.

Responsible for providing back office support to the executive managers 

    • Agent performance monitoring

    (Coordination with other department like Admin, HR, and Tracking the Login and Logout time of Employees send the same to senior management.)

    • Provide reliable and valid data for agent improvement

    (Create a Work Roster & Timely Divide it to QC’s; in the end send the all report with day end to senior management)

    • Agent feedback and coaching, performance dashboards & PPT

    (Generate timely and accurate reports for analysis. Creating Charts and presenting it to the concern Department.)

    • Check the mail & Revert,
    • Making daily reports for all the executives and send the same to senior management.
    • Managing the Monthly, Weekly & Daily Report Creating in MS-Excel through in depth analysis and producing the actionable information.

     

Sep 2009Jun 2012

Indian spa (USA based)

O2 SPA

 the different responsibilities as Supervisor in O2 Spa.

Logistics

The arrangement of materials required for the operations and their timely delivery is also an integral part of the responsibilities. The sourcing of vendors for the materials required is also of prime importance. Have to take requisite permissions from competition authorities like CISF, GMR before the material reaches the outlet.

Liaison

Have to liaison with DIAL and BCAS for effective operations of the outlet. DIAL issue the three day airport passes where as BCAS issues all other passes for the staff and other visitors. The timely renewal of passes of staff and company’s visitor is very important for smooth functioning of the outlet. The new outlet at Terminal 3 is set during this period only which required lot of liaison and coordination between the architect, contractor, BCAS and DIAL.

Coordination

As working at regional office, it requires effective coordination with HO. The timely reporting of self and subordinate staff consist and integral part of job responsibilities. The daily, weekly and monthly reports are submitted to HO on time without flaws.

Dec 2007Aug 2009

Foreign exchange Group (Dubai based)

UAE exchange and financial services ltd

 the different responsibilities as officer in UAE exchange 

Release of Foreign Exchange by strictly following RBI guidelines.

Sale and Purchase of all major currencies and traveler's cheque. Traveler’s cheque of different currencies and remitting them to their respective bank

Handling enquiries for Worldwide Hotel & Package Reservation & Air Ticketing Responsible for the day-to-day operation of the entire Change currency Maintaining the files and documentation of existing companies.

Handing mails and reverts.

Jan 2007Nov 2007

Travel Group

Prime Travels

 the different responsibilities as Executive in Prime Travel  

My responsibility was to attend the calls of customers, create the PNR and issue the tickets

Responsible for travel arrangementsbooking of domestic and international tickets for company staff and guests, hotel booking and transportation.

Providing general admin support for organization of events, like training workshop participation in exhibition etc

Dec 2005Dec 2006

Indian BPO

Aegis

Responsibility was to attend the calls of customers of Airtel and to advise them what to do in case of specific problems

May 2003Nov 2005

Indian BPO

Sparsh BPO Services Limited

Responsibility was to attend the calls of customers of Air-India and to advise them what to do in case of specific problems

Education

20092011

Master of Art

CMJ University
20022005

Bachelor of Arts

Delhi University
2002

Intermediate

CBSE Board New Delhi
2000

Matriculation

CBSE Board New Delhi

Summary

Personal Details

  •  Father’s Name                  :                 Sunder Singh
  • Occupation                          :                 Govt. Employee
  • Language                            :                 English, Hindi,Punjabi.
  •                                                                 German, (Basic knowledge)
  • Date of Birth                        :                 22nd Dec 1982