Amit Swarnkar

  • Korba Chhattisgarh

Senior desktop support enginner

Work History

Work History
Jan 2014 - Present

Senior Desktop Support Engineer Level-2

Kaizen it services pvt. ltd.
  • Responsible for providing 24x7 supports in complex client operations.
  • Handling incidents and change requests through ticketing tools.
  • Taking daily system state backup for domain controllers.
  • Ability to engage and satisfy technical team and interfacing team issues with management.
  • Actively involved in all the technical issues and assignments & coordination with helpdesk team to resolve an L1 escalation incidents.
  • Responsible for Data Center Activity, Check All Server Log and Physical status.
  • Installation, Configuration and troubleshooting of windows Active Directory.
  • Planning, implementation & trouble shooting of group policies.
  • Troubleshooting knowledge on AD and Group Policies.
  • Account lockout Issues.
  • Provide 1st level support for Active Directory for end users and applications.
  • Good skills with backup and recovery of AD.
  • Maintains Server Utilization, patch management through WSUS.
  • Group & user access related problems/issues.
  • Perform file backup and restore operations in accordance with client instructions.
  • Provide technical solutions and troubleshooting services on need basis.
  • Provide support to remote users.
  • Assist clients with the technical issues, troubleshooting, installation and configuration.
  • Administrate MS Active Directory accounts and groups.
  • To act as a helpdesk responder remotely addressing various end-user networks support requests coming into our office from client sites by working as an integrated Member of Remote Support Services Group.
Dec 2011 - Dec 2013

customer Representative Executive

Swarnkar Telecom, Reliance Communications Exclusive Outlet
  • Deputed in Reliance FOFO to provide services to walk in customer
  • Solved customer queries to a satisfactory level of their requireme
  • Maintained quality customer care servi
  • Created a strong front line image of the
  • Ensured correct and timely feedbac
  • Handed Retail Outlet and take care of Sales & Services and Processes of Mobiles and connections.
  • Maximized every sales opportunity by promoting the highest standards of customer care.
Dec 2011 - Dec 2013

Fms Engineer

CMS Info Systems Pvt. ltd.
  • Installed, formatted, repaired and upgraded hardware and software components such as desktops, laptops, printers, Scanner.
  • Performed file backup and restore operations in accordance with client instructions.
  • Installed & upgraded softwares (Lotus Mail, Outlook, SAP, MS Office, Adobe, DotNet, Java, Auto CAD), antivirus (Macafee Corporate Enterprise Edition).
  • Maintained LAN,  WIFI,  Log  user  calls  by email, telephone,  web-based,  walk-in & in person and  generation  of MIS  reports  as per the  SLA (Daily, Weekly & Monthly reports).
  • Provided technical solutions and troubleshooting services on need basis.
  • Provided support to remote users.
  • Assisted clients with the technical issues, troubleshooting, installation and configuration.
  • Administrated MS Active Directory accounts and groups.
  • To act as a helpdesk responder remotely addressing various end-user networks support requests coming into our office from client sites by working as an integrated Member of Remote Support Services Group.
May 2007 - Jul 2009

Noc Engineer Cum Customer Support Engineer

DSM Infocom Pvt. Ltd.
  • Monitored, troubleshot and commissioned the VPN, VSAT and ISDN network of Hindustan Petroleum Corporation Limited in the complete north region.
  • Monitor, troubleshoot, and escalate production problems as per operations processes, affecting the network infrastructure that includes Routers, Switches and Firewalls.
  • Published MIS reports as well as helping other departments with data and report generation.
  • Provided after hours and weekend on-call support as neede
  • Monitored the Network Monitoring System and responds to and address system generated alerts as needed.
Aug 2006 - May 2007

Hardware Engineer Cum Customer Service Engineer

Akshat Cellcom, Distributor of Idea Cellular Limited, Aditya Birla Group
  • Installed, formatted, repaired and upgraded hardware and software components such as desktops, laptops, printers, Scanner.
  • Maintained the Local Area Network (LAN).
  • Published MIS reports as well as helped other departments with data and report generation.

Education

Education

2002 - 2007

B.B.A

Allahabad Agricultural institute, Deemed Univeristy

Portfolio

Skills

Skills

  • Over Eight years of extensive technical experience in IT industry.
  • Highly skilled in providing effective technical support in hardware and software issues including diagnosis and troubleshooting.
  • CCNA, MCP & DEO Certified.
  • In depth knowledge of providing troubleshooting services for both software and hardware support for Windows products.
  • Proven record of performing hardware repairs on customer equipment such as servers, desktops, notebooks, tablets, and printers.
  • Able to give accurate service to end users.
  • Demonstrated ability performing software upgrades and configuration enhancements.
  • Thorough understanding of providing preventative maintenance on hardware.
  • Able to ensure that all requests from user are logged and right procedures are followed
  • Documented success of maintaining problem status and resolution information in ticketing database.
  • Knowledge of testing and distributing security patches to clients.
  • Highly skilled in troubleshooting hardware, software, LAN, WAN and operating system issues.
  • In-depth knowledge of branded and non-branded PCs, laser printers, laptops, and peripherals and bar-code scanners.
  • Track record of collaboration with co-workers to achieve maximum efficiency and full system functionality.
  • Proficient in driving improvements in technology and relates procedures.
  • Substantial knowledge by participating in the rollout of new software and hardware to ensure consistency in company’s technical standards.
  • Demonstrated ability to provide user support by means of remote access tools.
  • Proven skills in Windows XP/7/8,8.1 MS Office 2007/2010/2013 and Antivirus softwares.
  • Ability to configure and use Microsoft Enterprise, Active Directory and IBM Lotus Notes.
  • Documented success in responding all inquiries and tickets in a timely manner.