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Summary

Accomplished and dedicated learning and development professional with more than 7 years of robust experience requiring the ability to design and deliver customized training, modules, and programs to diverse user population in India, United Kingdom, and Canada. Detail-oriented with further experience in post-training assessment, and performance quality and statistical analysis to help develop individuals and building training capacity within an organization.

Work History

Dec 2014Present

Graduate Research Assistant, Graduate Teaching Assistant

Memorial University of Newfoundland

Jan 2017- Now: Teaching assistant with the Associate Dean of undergraduate studies, Faculty of Education (Course: Introduction to Educational Administration)

Jan 2017-Now: Research assistant with Dean, Faculty of Education (Project: Inter-juridicial review of leadership program across Canada. Joint project with University of Western Ontario)

Jan 2016-April 2016): Graduate assistant with professor, Faculty of Education (Project: Inter-juridicial review of special education programs across Canada)

Sept 2015- Dec 2015: Research Assistant with Dean, Faculty of Education (Project: Review of Education in Newfoundland and Labrador by Newfoundland and Labrador Teacher's Association Research Panel)

Sept 2014-April 2015): Graduate Assistant with professor, Faculty of Education (Project: Multiple perspectives of education and society in Newfoundland and Labrador)

June 2013April 2014

International Business Development Manager

G. Surgiwear India Limited, United Kingdom

Conducted business development by attending industry functions, such as association events, trade shows and conferences, and provide feedback and information on market and creative trends

Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels

Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales

Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators

Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion

Create a network of regional distributors to establish a supply chain 

Meet potential clients by growing, maintaining, and leveraging company network and do business presentations 

Train and develop sales and marketing executives to sell company's product and services

Dec 2010June 2012

Project Manager

Darshani Technologies (Self Employed), India

Planed, organized, and managed a data management project for one of the world's top b2b web portal (www.indiamart.com)

Developed business strategy to complete the project in given time frame

Carried out recruitment and selection for the project

Worked with external and internal stakeholders leading the scoping, design, delivery and evaluation of L&D process within the project

Conduct training and certification of project workers within the client's standards

Lead the project successfully for the planned duration

Conduct high level business interactions with the clients

Managing client issues by creating a streamline  escalation hierarchy

Dec 2009Jun 2012

Process Trainer and Quality Analyst

Tarika Technologies Pvt. Limited, India

Successfully oversee the conceptualization, design, execution, and management of training sessions and schedules in collaboration with the client

Played an integral role in effective transfer of learning from client to the operations team

Worked with external and internal stakeholders leading the scoping, design, delivery and evaluation of L&D process

Certify employees to work in specific domain within the process

Constantly access staff and new hire to maintain a quality productive workforce

Work towards continuous improvement of training program and process in collaboration with the client and higher management

Develop group activities and programs for employee engagement

Conduct interviews as part of recruitment process to analyze the individual's suitability for the process

Jul 2006Nov 2009

Customer Care Executive/ Process Trainer/ Quality Analyst

Hanzen Technologies Private Limited, India 

Made outbound calls to generate leads for re-mortgage and debt consolidation for company’s UK and US clients

Recruited, managed, developed and motivated the operations team, technical support team and sales team to ensure full service was provided to the business

Managed the delivery of an extensive Customer Experience training programme to support the delivery of an enhanced customer experience to all our customers

Developed, implemented and maintained systems and processes for reviewing all learning, development and training activity

Dec 2006Now

Free Lance Training Experience

Self Employed

Life skills training workshops with Indian State Police Services

"Follow Your Passion" workshop with multiple schools around Dehradun, India

Hosted 4 annual programs and carried out various personality development workshops for ISHRAE (Indian Society for Heating, Refrigerating, and Air Conditioning Engineers) Dehradun Chapter

Personality development workshops with Opportunities Consulting

Personality Development Workshops with Sysinfotools Software

Education

20142017

MEd (Educational Leadership Studies)-Thesis Based and Fully Funded

Memorial University of Newfoundland, Canada

Courses: Leadership Theory and Practice; Social Context of Leadership; Educational Policy; Educational Administration; Legal Dimensions of Education; Research Designs and Methods in Education; Quantitative Research Methods

20092012

Bachelor of Arts

Hemwati Nandan Bahuguna Gharwal University, India

Subjects: History, English and Political Science