Asst. Manager-Technical Support
Toshiba India Pvt Ltd
Asst. Manager-Technical Support Executing Strategy and ensuring alignment and accountability as per the Global directives continuously provide the" big picture" strategic perspective in unit decisions and discussions. Technical Delivery management responsibility for SO accounts End User services comprising Desk side support, Service Desk, Remote Infrastructure service delivery for 185, 500 user base. IT Service management based on ITIL best practices. Service Level, Availability, and IT Service Continuity Management. People Management and Leadership Development. Services Practice Management-Service Desk, Incident Mgmt, Problem Mgmt, Service Delivery, Transition Mgmt Responsible for optimal resource planning and deployment to cater to the forecasted workload in such a way that the organization budgeted monthly, quarterly and yearly revenue targets are met Correlating Budgeted, Forecasted, Actual and Billed revenues and identifying measures for increasing profitability and Gross Margins at Business Unit and Organization level. Developing and performing on Competency framework to create a culture of High Performance and professionalism Optimize service delivery through innovation, sharing best practices, Centralization, Consolidation and Standardization of Operating Procedures. Team and Skill building responsibilities included. Responsible of Technical Training to ASP and Engg. on Fields.