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 Accomplished and innovative product experience officer with over 10 years of experience and 42 completed projects, including responsive, desktop, mobile, and tablet apps. Detail-oriented professional, adept at successfully executing multiple projects in a fast-paced, deadline driven environment. Expert at finding imaginative solutions to technical problems and enhancing the user experience by applying user-centered design principles.

Work experience

Sep 2014Present

Head of Product

Pangea money transfer

Collaborate with the CEO and senior leadership to define the road map and profit & loss (P&L) models.

  • Streamlined processes by creating an innovative user experience model, reducing the number of complete flow steps from 11 to 6.
  • Implemented detailed customer behavior tracking that led to an 18% increase in user engagement, a 4% increase in conversions from leads to account creation, and a 7% increase in transfers within the first week of creating an account.
  • Increased the speed of user story prioritization by implementing a Scrumban DEV model.
  • Implemented a strict requirements documentation model using Confluence, which helped in keeping a better log of product feature requests coming from multiple departments and providing ownerships of signing-off the requirements when deemed appropriate.
  • Identified key performance indicators (KPIs) for Android, iOS, and Web apps that led to an efficient breakdown of requirements to smaller pieces of deliverable user stories.
Mar 2013Sep 2014

Product Experience Director

Cognizant

Served as the product lead for Discover responsive websites and online account opening responsive websites, as well as the Discover Mobile Android app. Monitored key performance indicators (KPIs) and managed weekly sprints for Discover Mobile Android App as a product owner. Provided continuous design and development support through constant A/B testing and user feedback. Trained junior designers, developers, and managers in creative thinking and ideology.

  • Increased Discover Mobile app performance by reducing the app size clutter 65% via code implementation and image optimization.
  • Led the mobile experience project, fostering internal design growth and creating new strategies for business development.
  • Collaborated with corporate level stakeholders to create a unified brand platform using Agile, Scrum, and Lean practice models.
  • Awarded the Design Innovation Award for creating innovative designs that improved the User Experience at Discover Financial Services.
Jul 2011Mar 2014

Product Lead

mphasis

Managed multiple teams of designers, information architects, and UI developers across various projects. Created responsive, design-based UI style-guides and templates for the Android and iPhone apps.

  • Achieved the Global Delivery Lead Award for the creation of a web portal for liquidity risk analysis. The project was completed in record time and provided an enhanced user experience.
  • Achieved the FS Tech 2013 award nomination for an iPad app for Trading Analysis and Data Management. The project created the next version of JP Morgan’s visual style guide.
Jan 2011Jul 2011

Information Architect

Newedge Group

Reorganized content and information hierarchy for the company’s intranet and corporate banking portal. Collaborated with external vendors and agencies to ensure timely deliverables and quality media output for the UX design elements.

Jun 2006Jan 2008

Ui Developer

Channel Services
UI Developer with Ajinkya, Mumbai & April 2005-July 2005 Performed multiple tasks as awebsite architect, UI content developer, and database administrator..

Education

20122015

Certificate: Human Computer Interaction

Stanford University
2009

M.S. Design and Animation

DePaul University
2006

Bachelor of Engineering in I.T.

University of Mumbai