Call/Rep/Week(CRW) as determined by the DA team. Repeat Dispatch Rate(RDR) as determined by the DA team. Composite QMT scores as audited by QMT team. Interacting with the team members to know their concern, to avoid friction between the team members. Exchanging the process adhere technical information's and updates with team. Worked as between the Manager and Team to have a good communication flow. Emerged with ideas when ever required to improvement the team performance. Successfully completed the A5 training for TSS role" Pragati". Emerged as a best Tech in Team for Q3'06.: Buddy up with Dipankar(TSS-EWS), Ifthiqar(TSS-EWS). Enhancing the knowledge on Team handling skills, audits, technical challenges, profile & work pressure, and TSS daily & weekly activities.