• Kolhapur Maharashtra

Amit Jankar

4 Years Experience in Telecom and Cisco Certified Network Associate Routing And Switching

Summary

A job opportunity, which inspires to develop a creative talent & enhance my complete personality. I am looking towards an opportunity in which I can utilize & develop my experience, creativity; contributing effectively to the success of the organization.

Work History

Work History

Company Profile: Customer Support Engineer

Feb 2011 - Present
Maps Industries(I) Pvt Ltd,Authorized Representative Of TATA Teleservices(Maharashtra) Ltd, Based In Kolhapur.

The Tata Group's presence in the Indian telecom sector by being the premier telecommunication service provider, licensed to provide services in Maharashtra(including Mumbai) and Goa. Providing services include GSM & CDMA Mobile, Photon 3G, Wifi, fixed wireless phones(FWP), Tata Photon Plus, public telephone booths & wire line services. Its suite of broadband Data Network & Application services includes Leased Lines, DSL, etc. Job Responsibilities: Providing new information about products Promote & sale GSM & CDMA related services Handling customer's quarries and complains Handling Customer Queries as well as backend activities. Resolution of the Customer's Queries with the System Knowledge. Keeping SR's Records according to Closers as per TAT Coordinating & marketing regarding existing products as highly competitive with market product Above all activities are doing for both CDMA and GSM Installation and maintenance of CDMA and GSM devices such as Photon+, 3G Dongles, Photon WI Fi Routers and 3G E-sticks. Handling all customer related queries for CDMA and GSM products Has implemented I-care centers in Kolhapur region which handles all Tata Telecom related queries under one roof.

Job Responsibilities:          

  • Providing new information about products
  • Promote & sale GSM & CDMA related services
  • Handling customer’s quarries and complains
  • Handling Customer Queries as well as backend activities.
  • Resolution of the Customer’s Queries with the System Knowledge.
  • Keeping SR’s Records according to Closers as per TAT
  • Above all activities are doing for both CDMA and GSM
  • Installation and maintenance of CDMA and GSM devices such as Photon+,3G Dongles, Photon WI Fi Routers and 3G E-sticks.
  • Handling all customer related queries for CDMA and GSM products
  • Has implemented I-care centers in Kolhapur region which handles all Tata

            Telecom related queries under one roof. 

Company Profile: Executive in Verification Department as well as Collection Executive. 

Feb 2010 - Jan 2011
MAHALAXMI ENTERPRISES Franchisees OF TATA Teleservices Maharashtra

Responsibilities:

● also Worked as Executive in Verification Department as well as collation Executive ● Maintain Daily Report for verification and collation Report sent to CC Manager.● Official work support to all Sales Executive

Company Profile: As a Stores Incharge

Aug 2009 - Jan 2010
Yash Associates Franchisees OF TATA Teleservices

Job Responsibilities:- Maintaining Day to Day Reports of outwards and inwards Of Material on MS Excel. Maintaining stock Of Walky, Photon Pluse, 3G Modem & etc. Daily Report for stock and sent to CC Manager. Daily maintaining Reports on MS Excel.

Education

Education

B.A

2013 - 2014
Mumbai Hindi Vidyapeeth


HSC

2009 - 2010
Rajarshi Chh Shahu College Kolhapur


SSC

2006 - 2007
Korgavkar Highschool Kolhapur Pune  Board


Certifications

Certifications

Cisco Certified Network Associate Routing And Switching 

2014 - 2015
CISCO 


Achievements

  • Received customers appreciation letters for the services rendered.
  • Received The Certificate for best I Care Executive for the month From General Manager (CC)

 Other Qualifications:

  • About Computer Hardware Servicing.
  • Basic Course in Computers
  • Microsoft Office: Microsoft Word, Excel, PowerPoint, Outlook

  • O.S.: (Operating System) : Windows XP, Windows 2000,windows vista, Windows 7, Windows 8,8.1

Personal Profile:

  • Ability to work on own initiative and as part of a team
  • Leadership skills involving managing, developing and motivating teams to achieve their objectives
  • Good analytical and problem solving skills
  • Dedicated to maintaining high quality standards

I hereby declare That Information Furnished above Is True to the Best of My Knowledge.


Warm Regards,

Amit Jankar