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Amit Bhatia

An Empathetic, Goal-focused & Data-driven Product Manager @Cactus

I specialize in bringing Order to chaos, and why not? My favorite aspect of product management is to find real problems, brainstorm over multiple possible solutions (along with my team of key users, architects, and data analysts) and prepare sketches to visualize the final solution. As a product manager I have worked with internal & external stakeholders within each organization, managing products through the entire SDLC (Concept > Plan > Develop > Iterate > Launch > Measure > Enhance & Maintain). Some of the characteristics that define me as a Product Manager are:

  • Product savvy specializing in efficiency growth solutions for SaaS-based web mobile solutions  
  • Adept in all facets of product management with hands-on experience in building a wide range of products and user experiences from scratch
  • Data-driven and goal-oriented, having experience working with diverse, global teams and cultures from primary American, Asian and European countries
  • Drive communication and transparency across Business, UX, Development and QA teams through detail-oriented product goals, analysis and requirements document.

What it TOOK SO FAR...

  • Communication & Transparency
  • Focus on goal and timelines
  • Delegate & empower, yet stay accountable
  • Data-driven analysis
  • Expertise in start-from-scratch Products
  • Self and team motivation
  • Empathize with customers and team members alike
  • Collaborate: Involve cross-functional teams
  • Use cases, user personas, requirement analysis, wireframes, designs, FRDs.
  • Product strategy, data analysis, Agile, SDLC practices

Work experience

OCT 2016PRESENT

Product Manager, Technology

Cactus Communications - Ranked 1st in India’s Great Mid-Size Workplaces in 2017, $50 million in yearly revenue

Chalking the product roadmap based on Editage's Customer for Life - Vision 2020, while leading the product design, development requirements, analytics, and product marketing across Editage’s primary markets China, Japan, Korea, and ROW

  • Launched Eva - The multi-lingual Chatbot built in-house for RoW and JPY markets to instantly resolve repetitive Customer queries, resulting in 83% positive feedbacks from Customers and 23% increase in CS productivity.
  • Built Prospect Workflow Management System to empower CS team with real-time Prospect data, which led to an increase in new client acquisition by 16%.
  • Ideated the concept of collecting Customer Intelligence from the experiences of Client-facing teamsSegmented clients based on collected data and implemented strategies to enhance CX, leading to ~5% increase in QoQ repeat rate.
  • Collaborated with multiple cross-functional teams to revamp the CRM system, resulting in a 37% increase in efficiency of the system users across Cactus.
  • Led the new service launch for a Corporate client thus helping us receive 36% more business and INR 2 million more revenue in each quarter.
  • Awarded 'Best Team of the Quarter' for exceeding Q2 quarterly goals for the team.
  • Awarded ‘Business Partner of the Quarter’ in Q1-Q2 FY-19 for successfully driving multiple projects alongside key business stakeholders. 

Ongoing Projects

  • Working towards launching Eva (chatbot) in CHN and KOR, along with integration via. WeChat/Line/Kakao to increase Customer retention across each market by 10% and further reduce the operational load by 20%.
  • Launch a semantic search based Journal Selector tool, to enable researchers find the best-suited journals, with the goal of receiving 500+ registrations/month.
MAy 2015SEP 2016

Product Lead, PMG

ProcessMAP Corp., Hyderabad - Leading provider of cloud-based enterprise EHS software solutions
  • Ideated and developed Occupational Health module for 1.5 million+ users at key Customer locations across US, EU, and South America, which further helped the business generate an additional revenue of INR 3 Cr. YoY. 
  • Led agile-based enhancements of modules such as Incident Management, Audit and Activity Management, to provide upgrade options to  the clients, which further helped in increasing revenues by 19%
  • Visited Customer sites across the US for understanding the User Experience, Product Expectations and final User sign-off on Product plans
  • Hosted ProcessMAP User Conference 2016 @Hollywood, Fort Lauderdale, Florida
MAY 2014APR 2015

Sr. Product Analyst, PMG

ProcessMAP Corp., Hyderabad - Leading provider of cloud-based enterprise EHS software solutions
  • Led the revamp of ProcessMAP Safety suite with flat design principles and intuitive  navigation to cater to the growing need for clean, clutter-free and minimalist UX, thereby increasing system-user efficiency  by ~27%
  • Ideated & developed Behavior-based Safety module in compliance with the HSA guidelines, as part of ProcessMAP Safety suite, with the adoption rate of 65% of the existing user-base and ~ INR 0.75 Cr. in additional revenues YoY.
  • Collaborated extensively with Clients to align map their Corporate Safety performance metrics with Global Safety Vision 2020, in accordance with OSHA 
  • Awarded 'Top Performer' award for Q4-Q1 FY 14-15 for exceptional performance
Apr 2013Apr 2014

Business Development Manager

ProcessMAP Corp., Hyderabad - Leading provider of cloud-based enterprise EHS software solutions
  • Published a comprehensive Market Validation report for EHS software by interviewing management teams from 130  companies, spread across 6 industries to determine demand, market size, pricing, and growth potential in India.
  • Played a pivotal role in closing 4 new deals and upselling the product solution to 2 existing clients, exceeding yearly sales target by 20%
  • Generated 150 leads with a lead-to-opportunity rate of 22% through cold calls and highly focused sales campaigns
  • Prepared RFI/RFP responses using platforms such as Ariba & Oracle, Pricing document, proposals, and SOW; managed the entire bid process for numerous prospects including 4 successful multi-million dollar proposals
  • Executed “Vision Workshops” to find solutions to the challenges  faced by the Prospects in the US and pitch ProcessMAP suite accordingly.
  • Created sales collaterals, business case studies, and product brochures clearly defining product USP
Apr 2012Jun 2012

Summer Intern

InterfaceFLOR, Mumbai - World's largest manufacturer of modular carpet
  • Built the stepping stone for growth story of Interface in Asia by analyzing the Sustainability Scenario in India, China, Indonesia and Thailand
  • Played a  pivotal role in acquiring a project worth ~INR 1.3 Cr for the newly located ICICI Bank at BKC, Mumbai.
  • Won Director’s Choice Best Summer Project, 19th Convocation at NITIE (2013)
Sep 2008Jun 2011

Senior Systems Engineer

Infosys, Pune - A global leader in technology services & consulting
  • Analyze requirements and build based on the iterative-development model 
  • Lead the team to expedite project delivery by automation testing
  • Custom-developed the portal for sharing business-ready ideas within Infosys 

ACADEMICS

20112013

MBA 

CGPA: 8.0/10, UnivNational Institute of Industrial Engineering (NITIE), Mumbai

20042008

B.E - Computer Engineering

Grade: 64.53%, UnivThadomal Shahani Engineering College (TSEC) - Mumbai Univ.

20022004

H.S.C

Grade: 84.67%, BoardMaharashtra State Board

20002000

S.S.C

Grade: 84.13%, BoardMaharashtra State Board

Certifications

2012Present

Certified Supply Chain Professional (CSCP)

Issuing Authority: APICS

2012Present

Certified Lead Environmental Auditor for ISO 14001:2004

Issuing Authority: BSI, Approving Authority: IEMA

2012Present

Certified Lead Auditor for OHSAS 18001:2007 

Issuing Authority: BSI, Approving Authority: IRCA

Co-curricular ACHIEVEMENTS

Winner

Felicitated by Dr. Werner Vogels, CTO Amazon at Cloud Conclave 2011 at IIM B

Winner

Marketing Strategy to promote HobbyIdeas for Pidilite (2012)

Winner

The Motivational Writing Competition by Yourstory.In at IIM Bangalore (2012)

Finalist

Market Entry Strategy - Classmate Pens for  ITC Ltd. (2012)

VISA

APR 2015APR 2025

B1/B2 - United States