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Amit Bhatia

Product Manager, Cactus Communications

  • Product expert specializing in efficiency and growth solutions such as chatbot, prospect dashboard
  • Proven expertise in all facets of product management with hands-on experience on building a wide range of products and user experiences from scratch
  • Data-driven and goal-oriented technology professional, having experience of working with diverse, global teams and cultures from primary American, Asian and European countries
  • 4+ years of experience managing SaaS based web and mobile solutions.
  • Currently managing 3 different modules within the CRM ecosystem, alongwith Freelancer Invoicing system and Journal Selector web solution within Cactus Communications
  • Own the development of the product strategy and vision supported by internal and external analysis
  • Define the product roadmap based on the strategy and vision; manage prioritization and trade-offs among customer experience, site performance and operational support load
  • Managed 5 different modules within ProcessMAP, including the conception and delivery of the largest Product offering - Occupational Health
  • Demonstrated success working with the International Clients on Product Design and Product Delivery
  • Write complete and detail-oriented product requirements documents, ensuring clear communication of those requirements to the business, design, usability and development teams

Areas of Expertise

  • Product roadmap & Requirement Analysis 
  • Success metrics management
  • User Experience Management
  • Data Analysis based decision making 
  • New Product Development and Launch
  • Collaboration and Cross-Functional Expertise
  • Agile, SDLC
  • Team Management

Work experience


Product Manager, Technology

Cactus Communications Pvt. Ltd.

Responsible for developing and managing the Workflow Management System (CRM), Hubspot Integration, Journal Selector Tool and FL Invoicing systems

  • Collaborated with UX Designers, Architects and Key users to revamp the Workflow Management System piece-by-piece, resulting in efficiency and speed improvement of upto 500%, of the revamped modules.
  • Increased total number of jobs received from a Corporate Client by 36%, resulting in additional revenues of INR 2 million in each quarter.
  • Successfully integrated Hubspot with CRM, by working closely with user experience design, marketing management, and engineering teams in an agile environment
  • Proven ability in prioritizing the features by using data and metrics to back up assumptions and assertions of business value
  • Successfully launched the MVP of the Journal Selector tool to allow researchers make an informed decision on paper submission to the appropriate Journal (currently under B-testing)
MAy 2015SEP 2016

Product Lead, PMG

ProcessMAP India Pvt. Ltd, Hyderabad

Responsible for developing and managing the Occupational Health Module for millions of users at Customer Locations and making our Product Experience best-in-class.

  • Managed complete Product life cycle, Business requirement gathering & prioritization
  • Visited Customer sites across US for understanding the User Experience, Product Expectations and final User sign-off on Product plans.
  • Data Analysis of the customer data to provide performance improvement measures
  • Created Mock-ups, User Stories, Functional Designs with Use cases, wireframes and managing final delivery
  • Manage weekly sprints as Product Owner in agile environment using TFS
  • Collaborated with US graphics team to design UI/UX proto and defining the Product roadmap at ProcessMAP User Conference 2016
MAY 2014APR 2015

Sr. Product Analyst, PMG

ProcessMAP India Pvt. Ltd, Hyderabad

Responsible for market need analysis, requirements gathering and release planning of products and services for Audit Management and Activity Management Solutions.

  • Co-managed new product life cycle from strategic planning to tactical activities
  • Drove a solution set across development teams through market requirements, product contract and positioning
  • Communication with the clients to align and map the performance metrics with their Global Safety Vision 2020 and in accordance to the OSHA Guidelines.
  • Coordinated delivery at client locations - responsible for end to end implementation of the Solution
Apr 2013Apr 2014

Business Development Manager

ProcessMAP India Pvt. Ltd, Hyderabad
  • Respond to prospective Customers through RFIs and RFPs and defining the SoW.
  • Presenting the product features to the prospects via web-based demos
  • Perform Gap analysis to be able to include market-based desirable features
  • Articulating the Pricing Strategy to determine the offer price for the newly released Products
  • Marketing Campaigns: Content write up, Industry-wise prospect identification etc.
  • Capture and disseminate the knowledge acquired and lessons learned to the downstream through Knowledge portal, Case studies and Presentations
  • Enhancing product portfolio on basis of Competitor analysis and new emerging trends in EHS domain
  • Building Roadmap for existing products on basis of RFP responses from the prospects.
Apr 2012Jun 2012

Summer Intern

InterfaceFLOR India Pvt, Mumbai
  • Analyzing the Sustainability Scenario in India to help plan Growth Strategies for Interface accordingly
  • Visiting construction houses to find leads as well as individual prospects to demonstrate the carpet for new projects
  • To find different avenues for Recycle and Reuse of old carpet tiles by visiting NGOs and Recyclers in India
Sep 2008Jun 2011

Senior Systems Engineer

Infosys Technologies Ltd, Pune

BT MeetingView: The first project based on Live Video Conferencing in BT

  • Analyze customer requirements, design prototypes and get client approval for prototypes
  • Lead the team to expedite project by automating testing process & verifying quality of documents

Innovation Co-Creation: R&D project to implement business ready ideas at Infosys

  • Developed and Customized the portal for implementaton of business ready ideas
  • Conducted internal market research to determine project feasibility
  • Responsible for Maintenance and Updates of the portal

Knowledge Management (KM): To enable Knowledge sharing across cross-functional teams

  • SPOC for design and development of Portal using Microsoft SharePoint technology 
  • Planning for the security measures of confidential data
  • Planned for Disaster Management by providing back-up and recovery systems.

Educational Qualifications



National Institute of Industrial Engineering (NITIE), Mumbai

CGPA: 8.0/10


B.E - Computer Engineering

Thadomal Shahani Engineering College (TSEC) - Mumbai Univ.

Grade: 64.53%



R.A.D.A.V College - Maharashtra State Board

Grade: 84.67%



Holy Angel's High School - Maharashtra State Board

Grade: 84.13%



Certified Supply Chain Professional (CSCP)

Issuing Authority: APICS


Certified Lead Environmental Auditor for ISO 14001:2004

Issuing Authority: BSI, Approving Authority: IEMA


Certified Lead Auditor for OHSAS 18001:2007 

Issuing Authority: BSI, Approving Authority: IRCA

Achievements - Academic & Co-curricular


Director’s Choice Best Summer Project, 19th Convocation at NITIE (2013)


Felicitated by Dr. Werner Vogels, CTO Amazon at Cloud Conclave 2011 at IIM B


Marketing Strategy to promote HobbyIdeas for Pidilite (2012)


The Motivational Writing Competition by Yourstory.In at IIM Bangalore (2012)


Market Entry Strategy - Classmate Pens for  ITC Ltd. (2012)


The Green Case Study Competition for InterfaceFLOR (2011)

VISA Details

APR 2015APR 2025

B1/B2 Visa

United States