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Amit Bhatia

An Empathetic Product Manager @Cactus Communications

I specialize in bringing Order to chaos, and why not? My favorite aspect of product management is to find real problems, brainstorm over multiple possible solutions (along with my team of key users, architects, and data analysts) and prepare sketches to visualize the final solution. As a product manager I have worked with internal & external stakeholders within each organization, managing products through the entire SDLC (Concept > Plan > Develop > Iterate > Launch > Measure > Enhance & Maintain). Some of the characteristics that define me as a Product Manager are:

  • Product savvy specializing in efficiency and growth solutions for SaaS-based web and mobile solutions  
  • Adept in all facets of product management with hands-on experience in building a wide range of products and user experiences from scratch
  • Data-driven and goal-oriented, having experience working with diverse, global teams and cultures from primary American, Asian and European countries
  • Drive communication and transparency across Business, UX, Development and QA teams through detail-oriented product goals, analysis and requirements document.

What it TOOK SO FAR...

  • Communication & Transparency
  • Focus on goal and timelines
  • Delegate yet stay accountable
  • Data-driven analysis
  • Expertise in building start-from-scratch Products
  • Collaborate: Involve cross-functional teams, make them responsible 
  • Empathize with customers and team members alike
  • Self and team motivation
  • Use cases, user personas, requirement analysis, wireframes, designs, FRDs.
  • Product strategy, data analysis, Agile, SDLC practices

Work experience

OCT 2016PRESENT

Product Manager, Technology

Cactus Communications - Ranked 1st in India’s Great Mid-Size Workplaces in 2017, $50 million in yearly revenue

Chalking the product roadmap based on Editage's Customer for Life - Vision 2020, while leading the product design, development requirements, analytics, and product marketing across Editage’s primary markets China, Japan, Korea, and ROW

  • Launched Eva - The multi-lingual Chatbot built in-house for RoW and JPY markets to instantly resolve repetitive Customer queries, resulting in 83% positive feedbacks from Customers and 23% increase in CS productivity.
  • Ideated the concept of collecting Customer Intelligence from the experiences of Client-facing teamsSegmented clients based on collected data and implemented strategies to enhance CX, leading to ~5% increase in QoQ repeat rate.
  • Collaborated with multiple cross-functional teams to revamp the CRM system, resulting in a 37% increase in efficiency of the system users across Cactus.
  • Led the new service launch for a Corporate client thus helping us receive 36% more business and INR 2 million more revenue in each quarter.
  • Launched the new service quality feedback forms increasing feedback collection rate by ~16% across markets and services and customer retention rate by 43%
  • Awarded 'Best Team of the Quarter' for exceeding Q2 quarterly goals for the team.
  • Awarded ‘Business Partner of the Quarter’ in Q1-Q2 FY-19 for successfully driving multiple projects alongside key business stakeholders. 

Ongoing Projects

  • Working towards launching Eva (chatbot) in CHN and KOR, along with new features such as broadcast, integration via. WeChat/Line/Kakao to increase Customer retention across each market by 10% and further reduce the operational load by 20%.
  • Build Prospect Workflow Management System to empower CS team with real-time Prospect data, with an aim to increase new client acquisition by 10-15%.
  • Launch a semantic search based Journal Selector tool, to enable researchers to find the best-suited journals, with the goal of receiving 500+ registrations per month.
MAy 2015SEP 2016

Product Lead, PMG

ProcessMAP Corp., Hyderabad - Leading provider of cloud-based enterprise EHS software solutions
  • Ideated and developed Occupational Health module for 1.5 million+ users at key Customer locations across US, EU, and South America, which further helped the business generate an additional revenue of INR 3 Cr. YoY. 
  • Led agile-based enhancements of other key modules such as Incident Management, Audit Managment and Activity Management, to provide upgrade options to  the Customers that further helped in increasing revenues due to upgrades by 19%
  • Visited Customer sites across the US for understanding the User Experience, Product Expectations and final User sign-off on Product plans
  • Hosted ProcessMAP's User Conference 2016 @Hollywood, Fort Lauderdale, Florida.
MAY 2014APR 2015

Sr. Product Analyst, PMG

ProcessMAP Corp., Hyderabad - Leading provider of cloud-based enterprise EHS software solutions
  • Led the revamp of ProcessMAP Safety suite with flat design principles and intuitive  navigation to cater to the growing need for clean, clutter-free and minimalist UX, thereby increasing system-user efficiency  by ~27%
  • Ideated & developed Behavior-based Safety module in compliance with the HSA guidelines, as part of ProcessMAP Safety suite, with the adoption rate of 65% of the existing user-base and ~ INR 0.75 Cr. in additional revenues YoY.
  • Collaborated extensively with the clients to align and map their Corporate Safety performance metrics with their Global Safety Vision 2020 and in accordance with the OSHA Guidelines.
  • Awarded 'Top Performer' award for Q4-Q1 FY 14-15 for exceptional performance
Apr 2013Apr 2014

Business Development Manager

ProcessMAP Corp., Hyderabad - Leading provider of cloud-based enterprise EHS software solutions
  • Published a comprehensive Market Validation report for EHS software by interviewing management teams from 130  companies, spread across 6 industries to determine demand, market size, pricing, and growth potential in India.
  • Played a pivotal role in closing 4 new deals and upselling the product solution to 2 existing clients, exceeding yearly sales target by 20%
  • Generated 150 leads with a lead-to-opportunity rate of 22% through cold calls and highly focused sales campaigns
  • Prepared RFI/RFP responses using platforms such as Ariba & Oracle, Pricing document, proposals, and SOW; managed the entire bid process for numerous prospects including 4 successful multi-million dollar proposals
  • Executed “Vision Workshops” to discuss the problems faced by Prospects in the US market
  • Created sales collaterals, business case studies, and product brochures clearly defining product USP
Apr 2012Jun 2012

Summer Intern

InterfaceFLOR, Mumbai - World's largest manufacturer of modular carpet
  • Built the stepping stone for growth story of Interface in Asia by analyzing the Sustainability Scenario in India, China, Indonesia and Thailand
  • Played a  pivotal role in acquiring a project worth ~INR 1.3 Cr for the newly located ICICI Bank at BKC, Mumbai.
  • Won Director’s Choice Best Summer Project, 19th Convocation at NITIE (2013)
Sep 2008Jun 2011

Senior Systems Engineer

Infosys, Pune - A global leader in technology services & consulting
  • Analyze requirements and build based on the iterative-development model 
  • Lead the team to expedite project delivery by automation testing
  • Custom-developed the portal for sharing business-ready ideas within Infosys
  • Responsible for enhancements and bug fixes for the assigned projects 

ACADEMICS

20112013

MBA 

National Institute of Industrial Engineering (NITIE), Mumbai

CGPA: 8.0/10

20042008

B.E - Computer Engineering

Thadomal Shahani Engineering College (TSEC) - Mumbai Univ.

Grade: 64.53%

20022004

H.S.C

R.A.D.A.V College - Maharashtra State Board

Grade: 84.67%

20002000

S.S.C

Holy Angel's High School - Maharashtra State Board

Grade: 84.13%

Certifications

2012Present

Certified Supply Chain Professional (CSCP)

Issuing Authority: APICS

2012Present

Certified Lead Environmental Auditor for ISO 14001:2004

Issuing Authority: BSI, Approving Authority: IEMA

2012Present

Certified Lead Auditor for OHSAS 18001:2007 

Issuing Authority: BSI, Approving Authority: IRCA

Co-curricular ACHIEVEMENTS

Winner

Felicitated by Dr. Werner Vogels, CTO Amazon at Cloud Conclave 2011 at IIM B

Winner

Marketing Strategy to promote HobbyIdeas for Pidilite (2012)

Winner

The Motivational Writing Competition by Yourstory.In at IIM Bangalore (2012)

Finalist

Market Entry Strategy - Classmate Pens for  ITC Ltd. (2012)

VISA

APR 2015APR 2025

B1/B2 - United States