Amit Bhatia

Chalking the product roadmap based on Editage's Customer for Life - Vision 2020, while leading the product design, development requirements, analytics, and product marketing across Editage’s primary markets China, Japan, Korea, and ROW

• Launched Eva - The multi-lingual Chatbot built in-house for RoW and JPY markets to instantly resolve repetitive Customer queries, resulting in 83% positive feedbacks from Customers and 23% increase in CS productivity.
• Ideated the concept of collecting Customer Intelligence from the experiences of Client-facing teams. Segmented clients based on collected data and implemented strategies to enhance CX, leading to ~5% increase in QoQ repeat rate.
• Collaborated with multiple cross-functional teams to revamp the CRM system, resulting in a 37% increase in efficiency of the system users across Cactus.
• Led the new service launch for a Corporate client thus helping us receive 36% more business and INR 2 million more revenue in each quarter.
• Launched the new service quality feedback forms increasing feedback collection rate by ~16% across markets and services and customer retention rate by 43%
• Awarded 'Best Team of the Quarter' for exceeding Q2 quarterly goals for the team.
• Awarded ‘Business Partner of the Quarter’ in Q1-Q2 FY-19 for successfully driving multiple projects alongside key business stakeholders. 

Ongoing Projects

• Working towards launching Eva (chatbot) in CHN and KOR, along with new features such as broadcast, integration via. WeChat/Line/Kakao to increase Customer retention across each market by 10% and further reduce the operational load by 20%.
• Build Prospect Workflow Management System to empower CS team with real-time Prospect data, with an aim to increase new client acquisition by 10-15%.
• Launch a semantic search based Journal Selector tool, to enable researchers to find the best-suited journals, with the goal of receiving 500+ registrations per month.

• Ideated and developed Occupational Health module for 1.5 million+ users at key Customer locations across US, EU, and South America, which further helped the business generate an additional revenue of INR 3 Cr. YoY. 
• Led agile-based enhancements of other key modules such as Incident Management, Audit Managment and Activity Management, to provide upgrade options to  the Customers that further helped in increasing revenues due to upgrades by 19%
• Visited Customer sites across the US for understanding the User Experience, Product Expectations and final User sign-off on Product plans
• Hosted ProcessMAP's User Conference 2016 @Hollywood, Fort Lauderdale, Florida.

• Led the revamp of ProcessMAP Safety suite with flat design principles and intuitive  navigation to cater to the growing need for clean, clutter-free and minimalist UX, thereby increasing system-user efficiency  by ~27%
• Ideated & developed Behavior-based Safety module in compliance with the HSA guidelines, as part of ProcessMAP Safety suite, with the adoption rate of 65% of the existing user-base and ~ INR 0.75 Cr. in additional revenues YoY.
• Collaborated extensively with the clients to align and map their Corporate Safety performance metrics with their Global Safety Vision 2020 and in accordance with the OSHA Guidelines.
• Awarded 'Top Performer' award for Q4-Q1 FY 14-15 for exceptional performance

• Published a comprehensive Market Validation report for EHS software by interviewing management teams from 130  companies, spread across 6 industries to determine demand, market size, pricing, and growth potential in India.
• Played a pivotal role in closing 4 new deals and upselling the product solution to 2 existing clients, exceeding yearly sales target by 20%
• Generated 150 leads with a lead-to-opportunity rate of 22% through cold calls and highly focused sales campaigns
• Prepared RFI/RFP responses using platforms such as Ariba & Oracle, Pricing document, proposals, and SOW; managed the entire bid process for numerous prospects including 4 successful multi-million dollar proposals
• Executed “Vision Workshops” to discuss the problems faced by Prospects in the US market
• Created sales collaterals, business case studies, and product brochures clearly defining product USP

• Built the stepping stone for growth story of Interface in Asia by analyzing the Sustainability Scenario in India, China, Indonesia and Thailand
• Played a  pivotal role in acquiring a project worth ~INR 1.3 Cr for the newly located ICICI Bank at BKC, Mumbai.
• Won Director’s Choice Best Summer Project, 19th Convocation at NITIE (2013)

• Analyze requirements and build based on the iterative-development model 
• Lead the team to expedite project delivery by automation testing
• Custom-developed the portal for sharing business-ready ideas within Infosys
• Responsible for enhancements and bug fixes for the assigned projects 

CGPA: 8.0/10

Grade: 64.53%

Grade: 84.67%

Grade: 84.13%

Issuing Authority: APICS

Issuing Authority: BSI, Approving Authority: IEMA

Issuing Authority: BSI, Approving Authority: IRCA