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Ten year career in Healthcare Marketing, Federal Healthcare contracts, and Business Development.

Strategic thinker, motivational leader, fluent in program development and execution. 


July 2017Present

Director, Patient Access 

InterMed PA
  • Oversight and P&L responsibility for Nurse Triage Center, Clinical Development and Health Information Management Departments of Maine's largest physician group.
  • Provide servant leadership, financial accountability, and career development to over 130 clinical and non-clinical staff members.
  • Drive strategic direction and planning in collaboration with executive leadership, physician leadership, and Board of Directors.
  • Lead build out of triage staffing model, IT and training systems overhaul.
  • Partner with Quality Improvement, Risk, and Compliance organizations to ensure process improvement, ethical, legal, and medical compliance, and ongoing risk mitigation efforts.
Jun 2016July 2017

Program Manager, Risk Adjustment Consulting

  • Manage New England senior market, consulting providers on improving quality of care and risk adjustment through Optum tools and programs focused on  Medicare Advantage market.
  • Utilizing data analysis, identify and target providers who benefit from Medicare Risk Adjustment training and documentation/coding resources.
  • Partner with physicians, medical groups, IPAs and hospitals, to build positive, long-term, consultative relationships.
  • Develop comprehensive, provider-specific plans to increase their RAF performance.
  • Train providers on Risk Adjustment programs and tools, and work toward the adoption of these programs in to their practices.
  • Collaborate with doctors, coders, facility staff and a variety of internal and external personnel on a wide scope of Risk Adjustment education efforts.
Aug 2015June 2016

Manager- ACA SHOP

National Government Services (Anthem Inc.)
  • Hired, coached, and empowered team of customer service all stars for the federally funded ACA SHOP Call Center.
  • Stood up Portland, ME SHOP Call Center location to partner with virtual team.
  • Built and developed staffing model to ensure contract performance against call volume forecasts.
Jun 2014Aug 2015

Senior Account Management Analyst

Anthem Blue Cross Blue Shield
  • Created, tested, and implemented marketing strategy for Business Solutions Team.
  • Support change management within Business Solutions Team's Strategy and Account Management office.
  • Drive adoption of IT solutions and processes through increased IT literacy.
Aug 2009Jun 2014

Senior Account Consultant

Anthem Blue Cross Blue Shield
  • Strategic focus on market analysis and content delivery to member level decision makers.
  • Grow and maintain a membership of over 75,000 lives across Maine and New Hampshire with over 99.5% rate of retention.
  • Mentor, train, and empower team of Open Enrollment Marketing Consultants to promote enrollment growth initiatives.
  • Lead consultant on Go to Market healthcare strategy and market segmentation committees.
  • Winner of the 2012 Blue Cross Blue Shield Association Rookie of the Year Award.