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  • A professional with nearly 12 years of experience in Sales, Marketing events, Team Management , Client Relationship management and Channel Management. 
  • Demonstrated abilities in maintaining healthy relation with Tier 1 and Tier 2 partners. 
  • Team player with strong analytical, problem solving & organizational abilities.

Core Competencies:


  • Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation.
  • Framing the work direction and plan for the associates after thorough assessment of their capabilities.
  • Explaining the service standards and work plan to the associates for deriving the best performance from them.
  • Setting targets for the team members to ensure operational efficiency,
  • Conducting internal and external trainings for the support members and associates for enhancing their competency.


Process Migration & Management

  • Mapping business requirements and coordinating in developing and implementing financial processes in line with the pre-set guidelines; spearheading process migration initiatives.
  • Identifying outsourcing requirements, managing infrastructure, negotiating the cost and conducting improvement analysis.
  • Undertaking responsibilities of removing unnecessary procedures in processes; ensuring uniformity in the process understanding at the client’s and the organization’s end.
  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.

Team Management

  • Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members; involved in conducting performance appraisals for providing feedback on areas of improvement to associates.
  • Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency leading to increased productivity.
  • Coordinating and resolving operational issues between Sales and Back-end operations.

Work experience


Diptesh Ghosh

Ashwini K. Aggarwal



Jul 2001Present

Bachelor in Computer Applications

MCRP University