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Work History

October 2017Present

Correctional Officer

Philadelphia Department of Prisons

Maintain security and safety of inmates by monitoring daily activities.

Prevention of disturbances, assaults, and contraband.

Enforcing rules and regulations.

Nov 2015Present

Legal Assistant /Billing Department

KML Law Group

Receiving and processing client communications to hold and/or end the foreclosure process.

Communicate with various departments and clients in regards to the status of the foreclosure via email and/or multiple websites.

Billing clients specific to their requirements based on stage of the foreclosure.

Nov 20022015

Inventory Merchandising Manager

Wawa Food Market

Customer Service Associate/ Shift Manager

  • Providing customers with a safe and appetizing experience through delegation and follow up
  • Food Service: proper rotation, sanitation, and cleanliness
  • Stock: Rotation, cleanliness, facing of product

Manager in Training/ Inventory Merchandising Manager

  • Leading team in all aspects of customer service
  • Training and coaching Customer Service Associates
  • Leadership Development
  • Completing all aspects of the Cycle Count Process
  • Plan-O-grams
  • Cash Management
  • Payroll
  • Ensuring accurate stock levels by completing cycle counts and monitoring order accuracy
  • Control inventory levels by checking in vendors and ensuring  the delivery is accurate
  • Completing daily tasks in a timely manner
  • Providing a clean and safe environment for both the customers and associates
  • Handling and resolving customer complaints
  • Analyze results and trends from both internal and external audit and take appropriate action to resolve/address issues

Labor Study (with Operations Engineering Team)

  • Gathering data based on the activities and tasks performed by management and associates within 16 different Wawa locations
  • Send weekly recaps to Operational Engineering Team
  • worked with Microsoft Outlook

Education

19992003

High School Diploma

Bodie High School for international Affairs

High School Courses (Completed)

Certifications

01/10/2018Present

Correctional Officer Basic Training

Philadelphia Department of Prisons

Completion of basic training, policies and procedures, as a correctional officer

12/201712/2018

Glock 17

Philadelphia Department of Prisons

Successful completion of Glock 17 Training

20102015

Serve Safe

National Restaurant Association

Basic Food Safety: Personal Hygiene, Cross-Contamination and Allergens, Time and Temperature and Cleaning.

10/201710/2019

CPR /BSL

American Heart Association

Trained is basic life support, first aid, CPR and AED

20022015

ORT: Loss Prevention: Robbery

Wawa Food Market

How to Handle Robbery Situations Before, During and After the Event.

20022015

ORT: Fire Extinguisher 

Wawa Food Market

The Safe Handling and Maintenance of a Fire Extinguisher Within the Workplace.

20122015

Lottery Management

Wawa Food Market

All Lottery Ticket Functions: Preparing Lottery Deposit, Filling and Maintaining Lottery Inventory, Redeeming Winning Lottery Tickets.

20122015

Shift Manager

Wawa Food Market

Taking Over as the Store Manager and Fulfilling All Store Manager Duties: Loan Safe Management, Register Reconciliations, Task Delegations, and Followup.

Skills

Maintaining the Work Environment

Works Well With Others and Encourages a Friendly Work Environment, Limiting Distractions Within the Workplace to Ensure Maximum Performance.

Customer Service

Excellent Customer Service

Time Management 

Delegating Tasks Properly in Order to Meet Daily Goals.

Attitude

Maintains a positive attitude that helps fellow employees maintain a positive attitude in, and at Times, Stressful Environment.

Awards/Activities

Activities and Awards

  • Awarded 10 Years of Service With Wawa
  • Volunteered for Juvenile Diabetes Research Foundation
  • Multiple Customer Service Awards

References

Available upon request