Amber Mabrey

  • Yuma AZ

Guest Services Professional

Work History

Work History
Oct 2012 - Jun 2014

Housekeeper/ Guest Services Manager

El Rancho Motel
  •  Rented rooms and arranged reservations for guests.
  • Monitored guest reviews and kept motel info up to date online.
  • Supervised maintenance and upkeep of grounds.
  • Organized work schedule from the room status list, arrivals and departures.
  • Responded to guest queries and requests.
  • Ensured confidentiality and security of guest rooms.
  • Observed and reported any damage of hotel property.
  • Distributed linen, towels and room supplies appropriately.
  • Recorded all usage inventory and ordered supplies as needed.
  • Maintained payout and receipt records daily.
  • Efficiently" reset" rooms by developing routine checklist of cleaning operations:
    •  dust all tops, edges and ledges
    • sanitize tub, sink, toilet, shower walls and doorknobs
    • polish mirrors and faucets
    • sanitize mini fridge, microwave and ice bucket
    • replace all used linens and soaps with fresh
    • clean tile floor and carpets check for any damage
    • turn off ac and lights, secure door
Oct 1999 - Feb 2012


Hunter Steakhouse
  • Set up bar according to opening procedures and make sure dining areas are clean and set.
  • Welcomed and acknowledged all guests.
  • Participated in industry related training:
    • updated health codes and standards
    • updated liquor laws
    • staff meetings regarding company policy, announcements, and new menu items
  • Provided guests and servers with knowledgeable and accurate product information.
  • Communicated with the kitchen staff regarding menu, special request orders, product availability, and specials.
  • Presented accurate check to guests and processed payments accordingly.
  • Closing duties including; restock and recorded usage and waste, and secured wines and liquor.
  • Validated sales and register.
Mar 1996 - Jun 1998


Realty Executives
  • Directed all incoming calls, walk-ins and deliveries to the appropriate agent.
  • Checked all outgoing documents for errors before sending them out.
  • Girl Friday.


May 2014 - May 2017


Rasmussen College

Business management; online bachelor's degree program.

Currently attending. 

Aug 1999 - May 2000

General Studies - Freshman

Arizona Western College

English Comp., Algebra I, Fitness/ Nutrition

Aug 1990 - May 1994


Yuma High School

General Studies



Computer literacy

Cost control/ inventory and ordering

Online marketing

Cash handling/ record keeping

Routine cleaning operations

Customer service

Text Section

 Although my direct experience in motel management is brief, my career in customer service spans more than 15 years. I take pride in my work and the establishment I represent as I perform all my duties with accuracy and attention to detail. Proficient in Microsoft Windows including Microsoft Office Suite (WORD, EXCEL, POWER POINT, OUTLOOK) and I am currently learning Quick Books Pro. I adhere to company policies and procedures, am able to work unsupervised, and maintain a professional manner at all



Bertie Sue Corcoran/ Co-worker housekeeping


Shylae Martin/ previous co-worker at Hunter Steakhouse


Sujit Sarkar/ GM at El Rancho Motel