Amanda Pass

Work History

Work History

Sales Associate

Retail Industry

Transferable Skills:Understanding customers’ wants and needs, sales, an unwavering commitment to customer service, team player mentality, balancing multiple tasks, time management, prioritizing, and exceeding standards

�Dick’s Sporting Goods �Nov. 05-April 06 �Abercrombie & Fitch �Jan. 04-June 04

~Maui Jim Sales Competition Winner �Blockbuster �Oct. 03-Dec. 03 (seasonal)

�Sports Fan Attic �Sept.04-April 06�Build-A-Bear-Workshop �Oct. 99-Jan.01

Feb 2010 - Present

Sales Coordinator, Management Position

Hilton Garden Inn

Organization Description

Hotel offering 115 rooms, on-site catering, and over 3000 sq. ft in conference space and Responsibilities of Role

Work Directly with Sales Director to increase sales for rooms, meeting space, food and beverage orders and audio visual equipment for Corporate and SMERF markets.

Skills and Related Tasks

Sales- Book room blocks and events through: sales calls in person and on phone, give site tours to corporate and SMERF future clients, create proposals,  menus, and close contracts, upselling audio visual equipment and food & beverage orders

Event Planning- Responsible for collecting catering orders and extremely detailed meeting and event information for corporate meetings and social events. 

Example: Planning wedding ceremonies, receptions, Holiday and birthday parties

Attention to Detail- Creating contracts, processing billing for all meetings, events, and group blocks, leading weekly banquet event meetings with Executive Chef and Banquet Capatains to confim details and understand of events, responsible for billing

Planning and Prioritizing- Following up with clients on a daily basis to ensure all reservations, catering and event information is accurate and returned on time.

Management- Serve as Manager on Duty on nights and weekends and Event Manager for functions of up to 200, managing banquet crew and vendors


·FISH Committee advisor

·       Execeed employer and client expectations 

·       Execeeding revenue goals for food & beverage and room sales

Dec 2008 - Nov 2009

Direct Marketer

American Red Cross

Organization Description

Department of non-profit organization responsible for recruiting blood donors in Georgia

Responsibilities of Role

Direct marketing performed through use of telemarketing.Fulfill hospitals’ needs for blood products using B2B and B2C lead generation and CRM software.Expand market share by increasing awareness of the need for blood donations, and by establishing and maintaining effective working relationships within the Southern Region.

Skills and Related Tasks

Analytical- Identified donation patterns of individuals in-order to target scripts and promotions to appropriate audience

Event Planning- Member of committee specializing in improving company morale. Responsible for organizing and preparing: charitable donation drives, monthly office social gatherings for 60-100+ employees, and employee gift bags while adhering to limited budget.

Market Segmentation- Identify key strategic donor segments and implement plans to improve message/offer and drive incremental donations

Planning and Prioritizing- Ensuring donation goals, daily and monthly objectives are met within strict time constraints in a high-stress environment

Leadership- Inspiring and motivating colleagues by being a positive team member


·Increased donor base and donations, personally bringing in over 1,300 blood donors

·Exceeded monthly donation goals by an average of 5%

Jul 2007 - Mar 2009

Marketing Assistant

Ashley Cooper Coffee Roasters

Organization Description

Online coffee club company, selling monthly membership subscriptions of coffee that are roasted and shipped onsite

Responsibilities of Role

Assist Marketing Director in all areas of the marketing process including strategic, operational, creative, and administrative. Aid in developing online marketing programs and monthly newsletters. Manage, plus respond, to all customer emails, and continually update CRM system. Provide administrative support to CEO, Marketing Director, and Fulfillment Director (as needed).

Skills and Related Tasks

Interpersonal- The interface between all internal support groups (marketing, customer service call center, production, packaging and shipping)

Analytical- Assistwith online customer acquisition, conversion, and retention programs

Creativity- Work with management to develop seasonal product offering and packaging that supports overall brand strategy

Strategic Initiatives- Collaborate with Marketing Director on strategic initiatives including: segmentation strategies, promotional strategies, hind-sighting and planning of future offline / online marketing programs, customer acquisition and retention strategies

Problem Solving- Recognize and correct discrepancies between CRM systems and invoices

Decision Making- Resolve customer disputes, issue credits and reshipments when applicable, and prepare financial reports for credits, returns, and cancelations

Email Marketing- Knowledgeable on ecommerce and email best practices, and compliance requirements for CAN-SPAM Act

Flexibility- Adapting easily to frequent delays and changes whilst often working long and unpredictable hours to ensure deadlines are met


·Increase of reoccurring customer base from 490 to 2200 members

·Decrease of membership cancelations

·Increase of customer loyalty and customer satisfaction


Jan 2004 - Jul 2008

Bachelor of Business Administration

Kennesaw State University

·Hope Scholar recipient

·Project manager for majority of semester long team business projects (all in top percentile of class)


·College Republicans

·University Village Floor Representative

·Intramural tennis

Prior to college

·Hugh O’ Brian Youth Leadership Scholar

·High School Class President



Social Networking

Experience with social media, i.e. blogs, LinkedIn, Twitter (etc.)

Word, Microsoft

PowerPoint, Microsoft

Adobe InDesign CS4

Excel, Microsoft


Highly motivated, marketing professional with proven ability to attain and surpass set goals and targets. Eager to contribute creativity, strong leadership, and interpersonal skills in-order to fulfill company objectives. Proven success meeting and exceeding customer expectations and organizational goals using innovation, resourcefulness, and teamwork to increase efficiency and profitability. Demonstrated ability to work autonomously, make significant contributions to a team, achieve challenging sales goals, and execute marketing strategies. Organized problem solver, thrives in analyzing challenging markets to find competitive advantages for clients and employer.


·Outgoing, reliable, organized, creative, and eager to learn

·Performs best balancing multiple projects simultaneously in a time sensitive environment

·Self-motivated with critical attention to detail, deadlines and reporting

·Available for overtime or extended hours, as needed

Professional Organizations

American Marketing Association

Member since 2008

·Attend seminars and webinars to stay informed of the latest marketing trends


·Strong interpersonal and negotiation skills

·Demonstrated collaborative skills and ability to work well within a team

·Enjoys presenting and public speaking

·Strong knowledge of social network marketing

·Outstanding written and verbal communication skills