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Work experience

Mar 2006Present

Millward Brown (a WPP company)

Millward Brown is a leading global research agency specializing in advertising, marketing communications, media and brand equity research. The Human Resources team provides services for 1,000 employees across multiple operating companies in the US and Canada.  

HR Manager (2009-Present)

Total Rewards Specialist (2008-2009)

  • Developed and implemented a base compensation structure that balances internal equity with market competitiveness.  Established consistent job descriptions, internal equity across client-facing and support departments, base salary ranges and a total rewards philosophy. Market data resulted in $80k in market adjustments for entry- and intermediate-level professional roles.
  • Researched and selected external benchmark compensation surveys that best fit the industry/competition, job families and jobs. Participated in 16 compensation surveys, matched 80% of jobs to external market data resulting in over 150 data points informing base compensation ranges and rewards philosophy.
  • Implemented a merit matrix that resulted in increased differentiation and better distribution of merit dollars based on individual performance. Average award for highest performers rose over 1% without an increase to the merit budget.
  • Collaborated with Controller and CFO to restructure the Accounting & Finance department. Tripled the resources dedicated to financial planning and analysis and consolidated all transactional processes from multiple business units into one Shared Services center while decreasing overall headcount by 14%.
  • Collaborated with the Senior Vice President and Vice President of Marketing Science to develop a department structure and job descriptions to support the new strategic direction of the department.  Created a team of senior-level talent dedicated to client consulting while centralizing operational activities for North America. Resulted in high profile with clients, increased collaboration and knowledge sharing.
  • Led the transition from a separate vacation, sick and personal days program to a Paid Time Off (PTO) program that resulted in a $1.4M reduction in accrual liability over three years.  Combination of general and personalized communications earned many compliments from employees as one of the "best communicated changes." 
  • Designed and implemented a new onboarding and service recognition program to celebrate employees' contributions from day one through retirement. Increased recognition by 74% while only increasing costs by 33%. Average award cost decreased by 25% after two years by implementing an IRS qualified program.

HR Business Partner

  • Strategic partner to Senior Leaders and Managers within Client Service and Business Development groups in Detroit, MI, Toronto, ON, Naperville, IL and Chicago, IL. Advised on wide range of topics including hiring/promotion needs, budgets, performance management, employee development, compensation, management practices, employee satisfaction/engagement and human capital measurement.
  • Coached Managers and Senior Leaders on setting expectations, developing objectives, conducting performance discussions, addressing performance deficiencies, giving feedback and providing recognition. Improved performance management resulted in 67% increase in terminations for performance with 20% of the terminations with five or more years of service.
  • Heavy employee relations including performance improvement, harassment investigations and conflict resolution.
  • Developed and facilitated a behavioral interviewing workshop resulting in documentation of specific qualities and skills necessary for entry-level candidates and standard behavior-based questions for in-person interviews. Combined with a 90-day feedback process, entry-level turnover decreased by 14%.
May 2003Mar 2006

Dukane Precast, Inc.

Dukane Precast designs and manufactures prestressed, precast architectural and structural products for commercial and residential buildings. The two-person Human Resources team provides services for 500 employees across 12 companies in the manufacturing and construction industries.

HR Coordinator

  • Created career paths and job descriptions for the Drafting, Engineering and Estimating departments and conducted market analysis on compensation. Resulted in job differentiation based on knowledge, skills and abilities with market-based pay to attract and retain talent.

  • Developed a Position Description Questionnaire (PDQ) to collect job information, created a single job description template and identified standard language across job families and levels. Resulted in 100 standard job descriptions used for performance management and recruitment.

  • Identified and implemented a new performance appraisal and merit increase process increasing completion from 53% to 95% after the first year.

  • Implemented a biometric and web-based timekeeping system for production and office staff. Gathered business requirements, researched and selected a solution, coordinated the project team and monitored project deliverables. Developed custom user guides and trained administrators & end-users on the system. New system eliminated manual entry for project staff reducing time to process payroll by 15%.

  • Created cost analyses of various health insurance plans and identified the optimal cost sharing allocations aligned with company goals.

  • Conducted an audit of the 401k plans across the various operating companies and uncovered an error by our accounting department that resulted in over $5.5K in employee and employer contributions owed to employees.

May 1999Mar 2003

Various Retail Organizations


Held several leadership and management positions at Old Navy (Gap, Inc.) and Limited Too, Inc. Experience with recruiting, training, performance management and compliance led to a career in Human Resources.


Bachelor of Science

Aurora University

Attended school full-time while also working full-time at Dukane Precast. Graduated Summa Cum Laude with a 3.9/4.0 GPA. e led to a career in Human Resources.


Project Management
Vendor Management
Selection, Price/Contract Negotiations, Relationship Management 
Managing & Developing Staff
Selection, Objective-setting, Feedback, Skill Enhancement    
System Selection & Development, Data Maintenance & Integrity, ODBC Report Development (Crystal Reports, ReportSmith)  
Workforce Analytics
Metrics, Demographic Analyses, Cost-Benefit Analyses, ROI  
Workplace Surveys
Employee Satisfaction Surveys, Client Satisfaction Surveys, Ad Hoc Employee Surveys, Results Analysis, Recommendations & Action Plans  
Performance Management
Performance Reviews, Objectives, Talent Reviews, Succession Planning  
Organizational Design
Workflow & Processes, Career Paths & Job Descriptions, Needs Assessments & Casting, Metrics & Evaluation Methods  
Onboarding, Years-of-Service, Retirement, On-the-Spot, Performance-Based, Ad Hoc & Internal Contests    
Philosophy Development, Market-pricing, Survey Participation, Interpretation & Analysis, Job Descriptions & Evaluations, Market Adjustments, Merit Increases & Promotions, Variable & Equity Plans, Advanced Analysis & Modeling  



World at Work




World at Work

Employee Communication - PTO

Merit Matrix

Accounting & Finance Restructure


Mid-level HR professional possessing comprehensive skills across all facets of the HR function with specific expertise in compensation, recognition, HR systems, and workforce analytics.Strong ability to seamlessly transition between strategic and tactical activities and identify creative solutions to business issues. Focused on building effective relationships through active listening, thoughtful consultation and high-quality work. Effective project management and leadership skills with demonstrated ability to drive process improvements to optimize efficiency and improve the employee experience.

Work Samples

The samples provided within this CV are confidential and are the property of Amanda Navarro and the applicable organization(s). Duplication and/or disclosure is prohibited.

Professional Associations

  • World at Work
  • Chicago Compensation Association
  • Human Resource Management Association of Chicago (HRMAC)
  • Delta Mu Delta