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Personal Mission Statement

To provide high quality work performed with integrity.


Motivated, quality focused professional with proven ability to successfully implement practice management software in a variety of medical practices. Highly analytical thinker skilled at combining big picture vision with detailed planning to produce optimal results.

Proficiencies include:

  • Business Analysis
  • Process Improvement
  • Project Management
  • Team Leadership
  • Communication
  • Verbal and Written Presentations
  • Management and Associate Training
  • Training Materials
  • Client Support and Satisfaction

Work experience

Other Roles

Roden Electrical Supply Company

Marketing Director.  Jan 1995 - Sep 1996

Automation Sales Specialist. Mar 1994 - Jan 1995

Morrison Molded Fiberglass 

Project Engineer. Jan 1992 - Sep 1993

May 2010Present

Director of Implementation Services

  • Provide leadership to the Insight team
  • Plan, schedule and manage Insight implementations (primarily Nextgen® EPM)
  • Coordinate with the CBO and Operations teams to facilitate Insight project planning and implementations.
  • Manage daily operations of the EDI staff
  • Serve as primary contact for the Central Billing Office regarding NextGen®
Feb 2010May 2010

Implementation Specialist

  • Implementing Nextgen® Enterprise Practice Management (EPM) softwarefor ambulatory surgery centers and central billing office.
Sep 2008Nov 2009

Implementation Specialist

St Thomas Health Services
  • Led Enterprise Practice Management (EPM) implementation of Nextgen® software in physician practices. 
  • Conducted site visits to determine unique characteristics and needs of each practice. Identified IT and equipment needs, conducted progress meetings, communicated status and updates of project through a variety of mediums.
  •  Managed 'Go Lives' providing on-site guidance and support to practice staff, management and physicians.
  • Set up background tables of new practices in multi-practice enterprise including locations, CPT and ICD-9 libraries, payer and provider tables, master lists, scheduling administration.
  • Acted as primary System Administrator for 2 Enterprises totaling approximately 900 users. Included adding new users, creating new groups and altering group rights.
  • Conducted training sessions for all new practice implementations, all newly hired staff and outside partners.
  • Ensured system configuration and procedures were HIPAA compliant.
  • Analyzed existing system set up and recommended improvements.
  • Addressed questions/issues related to the EPM system, both front office and billing.
  • Created training materials, newsletters and other communications.
Dec 2007Sep 2008

Project Manager

St Thomas Health Services
  • Managed all aspects of Nextgen® software implementation project for two multi-specialty, multiple location clinics.
  • Led teams consisting of value added reseller, hospital system IT, executive management, practice managers, physicians and other staff.
  • Developed and distributed documentation of meetings, action items and timelines.
  • Participated in HIPAA assessment. Wrote policies and procedures regarding system access, audits and more to maintain HIPAA compliance.
  • Initiated implementation of email encryption and established interim procedures for secure email communication with outside partners.
  • Ensured appropriate cost allocation between practices and departments.
  • Assisted with training of over 100 employees for initial implementations.
Jan 2007Dec 2007

Physician Relations

St Thomas Health Services
  • Managed Physician Recruitment/Income Guarantee Program.
    • Communicated with practice administrators, physicians, attorneys, auditors and various internal departments regarding all aspects of the program.
    • Organized, streamlined and standardized program procedures. Analyzed monthly financials for all contracts.
    • Instituted process to include accrued interest on yearly 1099s.
  • Acted as Interim Practice Manager for an urgent care//work comp clinic.
    • Organized accounts payable for clinic. Trained staff on administrative procedures.
    • Initiated IT connectivity between clinic and main hospital network.
    • Worked with physician to re-organize staff reporting structure and transition management of practice.
Jan 2004Dec 2006

Business Owner

Creative Endeavors
  • Ran and managed all aspects of sole proprietor business including marketing, promotions, web design, sales, accounting, and product creation.
  • Coordinated with Interior Designers and other clients on product design, schedule and pricing.
  • Managed multi-client production schedule to deliver products on time, on budget and to spec.
  • Published articles in industry magazine.
Jan 2002Dec 2003

Assistant to the CIO

AIM Healthcare
  • Developed and implemented department processes that reduced errors and increased efficiency in areas including maintaining HIPAA contracts, accounts payable, employee reviews, new hires, contract hires.
  • Developed and implemented filing and tracking system for contracts and invoices resulting in 100% accountability.
  • Co-lead company-wide intranet team. Chose content management software vendor, developed and maintained IT department content, trained staff on software.
Oct 1996Oct 1998

Pharmaceutical Representative

Key Pharmaceuticals
  • Won District Rep of the Year Award, 1997.
  • Launched two new, line extension products in 1997. Products ranked number 7/414 and 26/414 by end of year.
  • Developed and implemented marketing plans to increase awareness and market share of promoted products with primary care physicians and specialists.
  • Planned, promoted and executed physician educational events, using allocated budget appropriately.
  • Developed and conducted computer training for reps in district.


Jordan Asher, MD

Patti Kirby

Dennis Herman



Professional Memberships


Communication is a two way street. Listening is as important as speaking or writing in communication. I listen when you speak. I am more interested in understanding your point, your need, your question than I am in planning what I will say next. I don't just hear you, I get it.   Once I get what you have communicated to me I can effectively work with other parties on your behalf seek solutions to obstacles explain complex or technical ideas to a variety of audiences keep teams updated on project status make presentations to stakeholders train staff and management create materials to reinforce message
Practice Management software implementation
I can effectively lead a team through the complex process of implementing practice management solutions in physician offices. My experience with this process includes:   IT readiness including circuits, servers, data center, network integration, PC upgrades, equipment purchasing and installation Billing office setup including creation of all tables, establishing new clearinghouse for claims, claims testing Training project core group, management and end users 'Go Lives' Post Go Live support  
Project Management
Project management requires excellent time management, communication and organization skills. I excel in all these areas and can successfully lead a project from beginning to completion, coming in on time and within budget.