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AMANDA Hipple

(704) 224-8111 or (704)-267-6101

Work experience

Jan 2016Present

Customer Service Sales Associate

Dollar General 

A multi-million dollar company who take pride in finding ways to make products affordable to the public.

  • Greeting customers as the enter the store to provide them with a welcoming feel.
  • Offering assistance to customers who are unable to find what they need to make their shopping experience easier and faster. 
  • Ensuring that weekly product deliveries are promptly put out on shelves to maintain stocked shelves for customers.
  • Working with multiple store to help get all stores in shape for customers shopping experiences.
Feb 2015May 2015

Support Specialist

Monarch 

A nonprofit organization that supports people with developmental disabilities, mental illness and substance use disorders. 

  • Worked with individuals to help assist them in performing their jobs to the best of their abilities.
  • Managed a caseload of about 30-40 individuals who were receiving Monarch services.
  • Assisted people with disabilities find employment in the community by contacting agencies to participate in our program.
  • Helped individuals who receive services to find the best way to handle concerns and the work place without getting upset.
  • Completed and filing daily logs, weekly billing sheets, monthly progress notes on a daily basis to keep the files up-to-date.
Aug 2014Oct 2014

Customer Care Specialist

Positec

Global manufacturer of power tools, lawn and garden equipment.

  • Corrected addresses through company's order system of about 300-400 orders per day.
  • Communicated with about 20-30 customers each day through e-mail about purchases and/or concerns
  • Processed necessary refunds and created orders of about 100-200 per day.
  • Worked with spreadsheets for returns and address verifications of about 500-1000 each day. 
Aug 2013Apr 2014

BSW Intern

Nazareth Children's Home

A non-profit organization providing many services to children 21 and under. Such as level 1 and 2 care, foster care, transitional living and more. 

  • Organized and developed a job shadowing program for 20-40 teens in the Independent living program.
  • Processed with about 30 clients aging from 6-19 to help them cope more with their living situation.
  • Organized group Preparation for Adult Living sessions to help teach the children how to learn every day skills.
  • Administrative assistance provided directly to caseworkers to help keep them caught up on filing and other paperwork.
  • Processed data into KaliedaCare System.
  • Organized and assisted with 2 fundraisers which resulted in raising about 500+ for the children' s summer vacation. 
Feb 2009Present

Crew

Rowan Helping Ministries

A non-profit organization that provides assistance to the community such as food, clothes, shelter and more. 

  • Served food to the homeless and low income individuals who came in for a hot meal during breakfast and lunch.
  • Organized food and clothing closet to keep things in order to help volunteers hand out food in and organized fashion
  • Assisted in gathering food and clothes to people in need.
  • Provided support to individuals needing help with their finances by talking with them one on one.

Education

May 2012May 2014

Bachelors in Science

University of North Carolina at Charlotte

9201 University City Boulevard, Charlotte, NC  28223

Aug 2015Dec 2015

Associate in General Education

Rowan-Cabarrus Community College

1333 Jake Alexander Boulevard South, Salisbury, NC  28146

Jan 2008Dec 2011

Associate of Arts and Sciences

Rowan Cabarrus Community College

1333 Jake Alexander Boulevard South, Salisbury, NC  28146

Nov 2005Dec 2005

GED

Rowan- Cabarrus Community College

1333 Jake Alexander Boulevard South, Salisbury, NC  28146

Certifications

Feb 2015Feb 2017

CPR / First Aid Certified

American Red Cross

Adult CPR/AED Certification

REFERENCES