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Amanda Harrison

Babykakes photography

Tarheel Medical billing

Jan 2014Present

Owner

Babykakes photography
Apr 2010May 2014

Medical billing and client relations specialist

Client relations:
Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
Research, prioritize and resolve customer issues in timely and accurate fashion.
Maintain documentation of customer inquiries and responses for future reference.
Direct or route customer calls to appropriate personnel for assistance.
Handle dissatisfied customers in a polite and professional fashion.
Track and follow-up all customer requests in a timely manner.
Maintain broad knowledge of all company products, services and promotions.
Identify and implement new process plan to improve customer support service.
Manage large volume of customer calls in friendly and courtesy manner.

Medical Billing specialist

Code records by following prescribed coding standards such as ICD-9.
Review EMT notes and obtain necessary clarifications where necessary
 Ensure signatures on all medical records
 Assign appropriate medical codes to all diagnosis and services
 Prepare appropriate claim documents
 Follow up with insurance companies and ensure that all claims come to fruition

Education

Medical coding and billing

National academy of ambulance coding and billing.

I received my certification by the top EMS attorney inf the country. Page,Wolfburg,and worth through there online training classes.

Certifications

Dec 2013Dec 2023

Notary public

State of SC
Aug 2010Present

Medical coding and billing (CAC)