Amanda Harrison

Client relations:
Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
Research, prioritize and resolve customer issues in timely and accurate fashion.
Maintain documentation of customer inquiries and responses for future reference.
Direct or route customer calls to appropriate personnel for assistance.
Handle dissatisfied customers in a polite and professional fashion.
Track and follow-up all customer requests in a timely manner.
Maintain broad knowledge of all company products, services and promotions.
Identify and implement new process plan to improve customer support service.
Manage large volume of customer calls in friendly and courtesy manner.

Medical Billing specialist

Code records by following prescribed coding standards such as ICD-9.
Review EMT notes and obtain necessary clarifications where necessary
 Ensure signatures on all medical records
 Assign appropriate medical codes to all diagnosis and services
 Prepare appropriate claim documents
 Follow up with insurance companies and ensure that all claims come to fruition