Amanda groce

Work History

Work History
Jul 2014 - Present

Diamond Leader

It Works Global
  • Answer questions about product features and benefits.
  • Provide and recommend health solutions for customers.
  • Develop prospect lists for adding new distributors and customers to organization and following up with each prospect
  • Recognize the efforts of others and reinforce those actions. We all enjoy being recognized for our actions!
  • Utilize the resources available. If I don't know the answer to something, I find out by asking questions. Create access to information for other members within my organization.
  • View feedback as a gift to improve.
  • Explain products and prices and demonstrate use of products.
  • Set up and display sample merchandise at parties or vendor events.
  • Educate new distributors how to be successful and inspire through actions
  • Work to be the motivator, an initiator. Plan and implementing of new ideas, programs, policies, events, etc.
  • Always thinking three steps ahead. Working to master own environment with the goal of avoiding problems before they arise.
  • Adapt to new surroundings and situations, doing my best to adjust
  • Ask many questions, considers all options, and leads in the right direction.
Mar 2014 - Aug 2014

Field Sales Manager

2020 Companies/Samsung Mobile
  • Drive sales productivity through high quality, end-to-end direct sales
  • Schedule and participate in direct sales events
  • Create consumer awareness and product brand preference at the retail store level though training, assisted sales and merchandising
  • Build and maintain brand presence through increased shelf space and product placement
  • Effectively assess and communicate on-site needs such as marketing material and promotional collateral, etc
  • Educate customers and retail associates and make product recommendations
  • Effectively train retail associates to conduct quality sales presentations and customer demonstrations
  • Build effective professional relationships at both the store and customer level
  • Meet or exceed personal sales productivity goals and key metrics on a monthly basis
  • Advise customers by providing information and qualify on products and services
  • Accurately document and report sales, schedules, activities and best practices
  • Responsible for accurately tracking and communicating all activity to Management and/or Retail Operations as appropriate
  • Responsible for submitting all paperwork completely and accurately
Sep 2010 - Mar 2014

Sales Rep/Customer Service Rep/Staffing Coordinator

Cellular Sales of Knoxville, Verizon Wireless Authorized Retailer
  • Develop new personal and business accounts
  • Service existing accounts
  • Provide wireless phone and internet services
  • Monitor the competition
  • Recommend change in products and services
  • Maintain professional and technological knowledge of cutting edge technology.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

  • Opens customer accounts by recording account information..
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Schedule and monitor employee work schedules
  •  Assisted in the orientation of new employees
  • Explain the requirements of work shifts and hours
  • Training new employees on systems or programs used to report work hours and track sales
  • Basic administrative tasks to assist human resources staff with their daily activities including conducting phone interviews and face to face interviews

Jan 2008 - Sep 2010

Kiosk Sales Rep

2020 Companies/Verizon Fios
Nov 2003 - Jan 2008

Receptionist/Dispatcher/Inside Sales

Electronic Systems
Sep 2001 - Nov 2003

Server

Olive Garden

Education

Education

Associate of Science in Science

Tidewater Community College

General studies

Skills

Skills

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking