Work History

Work History
Feb 2015 - Present

Office Assistant

City of Pomona
  • Answers phones and provides assistance to the general public and responds to calls and letters from the public
  • Assists City Manager, Mayor and City Council with miscellaneous tasks such as filing, organizing, updating and tracking reports and updating the City website content, calendar and photo gallery
  • Communicates clearly and effectively with residents, the general public and other city employees about events and projects taking place within the City
  • Creates, edits and writes city certificates of recognition and helps promote city events and other public information
  • Monitors, measures and creates content for social media platforms such as Twitter, Facebook and Instagram
Jun 2013 - Feb 2015

Front Desk Membership Coordinator/Administrative Assistant

Boys and Girls Club of Cypress
  • Maintained accurate and up-to-date information on 300+ current members and ensured information was properly recorded and stored in the Membership Tracking System (MTS)
  • Assisted with daily activities and special programs as well as planned and organized monthly fundraisers and in-house fundraisers
  • Maintained daily records of new member sign-ups and renewals and ensured club fees were properly recorded and deposited
  • Responsible for increasing the visibility of club programs via posting of daily schedule/announcements of upcoming events as well as responsible for creating monthly newsletters via Constant Contact
  • Managed billing accounts for current members and resolved any and all payment issues in a professional manner
  • Served as club receptionist, greeted all club members and their families, community members, visitors, guests and volunteers  
Oct 2012 - Feb 2013

Patient Services Representative

Coury and Buehler Physical Therapy
  • Provided superior customer service to external and internal customers via phone, email, message and/or fax
  • Answered phones, collected co-payments, assisted and provided back-up for other departments on an as needed basis
  • Processed appointments, cancellations, and “no shows” promptly and accurately for 350+ patients a week
  • Prepared, organized and maintained current and past patient charts
  • Dealt with various aspects of medical insurance and kept up-to-date with all patient requests and doctor referrals
May 2009 - Oct 2012

Community Services Specialist

City of Placentia
  • Planned, coordinated and implemented after school programs requiring developing an activity-based curriculum of age appropriate social, educational and recreational activities
  • Responded to and resolved inquires and concerns from participants, parents, facility patrons and the general public
  • Planned, prioritized, assigned, supervised and reviewed work of part-time staff and participated in selection and performance reviews
  • Wrote, edited and contributed to Placentia’s bimonthly electronic newsletter the P-Town Informer
  • Performed a variety of general administrative duties such as compiling program statistics, and preparing simple reports, records, and correspondence; collected and accounted for program and facility rental fees
Jun 2012 - Aug 2012

Intern

City of Anaheim
  • Assisted with the 2012 Olympic Men’s and Women’s National Volleyball Teams: press and fan appearances, city events, autograph signing, Disneyland Parade and Downtown Disney events
  • Managed the City’s social media sites and updated and created content for USA Volleyball’s website
  • Administrative work: answered phones and replied to various emails
  • Helped design flyers and informational pieces for posts as needed
  • Created media lists and assisted with press conferences and media events

Skills

Skills

Microsoft Office

  •  Word
  • PowerPoint
  • Excel
  • Outlook
  • Publisher

Constant Contact

  • Newsletters
  • Invitations

CPR

  • CPR
  • AED
  • Basic First Aid

Education

Education
Aug 2014 - May 2015

Master of Arts

National University

Master of Arts in Strategic Communication

Portfolio