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Profile

  • More than 5 years of successful experience in customer service and support with recognized strengths in problem-solving, customer satisfactory, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

  • Possess general computer skills.

  • Excellent working knowledge using both Windows and Mac systems; Millennium, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, ARGO, Nacar, Store Vision Portal, etc.

  • Ability to train, motivate, and supervise customer service employees.

  • A team player, who works well with others.

  • Develop plan, and coordinate events and sale strategies beneficial to the company.

Work experience

Jul 2014Present

Lead Teller

Wells Fargo Bank
  • Maintaining a cash drawer.
  • Assisting customers with transactions.
  • Opening and closing branch.
  • Inventory quality control.
  • Arrange events and help branch bring in potential customers and new business.
  • Minding the store.
  • Supervising and training tellers.
  • Assisting Service manager in ordering supplies and filing reports.
Jun 2013Jul 2014

Branch Associate

BBVA Compass Bank
  • Maintaining a cash drawer.
  • Assisting customers with transactions.
  • Opening and closing branch.
  • Met with managers and team members to discuss goals.
  • Arrange events and help branch bring in potential customers and new business.
Apr 2012Jun 2013

Lobby Teller

Wells Fargo Bank
  • Responsible for a cash drawer.
  • Assisting customers with daily transactions and general account questions.
  • Opening and closing branch.

Met with SM daily to discuss goals and events to help

Education

Jan 2015Present

Bachelor of Science in Marketing

Texas Southern University
Aug 2009Dec 2014

Associates of Applied Science in Business Administration

Alvin Community College

Portfolio

Portfolio