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Work experience

On-Air Personality/Disc Jockey/Regional Radio Sales

WKBI Radio

oMorning Show Host

oProduced commercial spots, promos, and imaging for the station

oDirected incoming phone calls

oSold advertising on several radio stations in the network

oResponsible for commercial ad copy, traffic broadcast orders, billing

May 2009Present

Front Desk Agent

Double Tree Hotel
May 2007Apr 2009

Front Office Manager

    • Manage customer relations to ensure satisfaction of products and services including customer interaction and dispute resolutions.
    • Employee management including interviewing, hiring, training, and counseling.
    • Handle multi line switch boards
    • Handle all client financial transportations
    • Input of wake-up calls and hotel shuttle pickups at various points.
    • Prepare weekly schedules for the front office, van drivers & concierge.
    • Payroll completion for all employees in the front office, van drivers & concierge.
    • Organize and conduct monthly meetings for departmental staff and management to communicate pertinent information.
    • Help sell our loyalty program. Top enroller every quarter.
Jul 2006May 2007

Front Desk Supervisor

Holiday Inn Express
    • Manage all hotel functions during scheduled shift
    • Assist the General Manager with additional tasks
    • Responsible for taking reservations
    • Administrate hospitality services to all incoming guests.
    • Responsible for checking guests in and out of the hotel
Jan 2006Oct 2006

Telephone Sales Representative

ICT Group

oOutbound sales of credit cards for large companies

oFloor coaching other Telephone Sales Representatives

oTop Seller for 9 months

Jan 2000Feb 2003

Front Desk

oDaily front desk duties to coincide with scheduled shifts

oResponsible for scheduling reservations

oHigh priority guest relations and customer service