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Alvaro Lopez

JP Morgan Chase Credit Analyst

Profile

Credit card analyst with proficient experience of documentation, investigation, and prioritization. Applies critical analysis in process improvements and directives. Concentration in credit card services with complete understanding of account services, statements, line of credit adjustments. Substantial approach in credit operations management with various experience in account analysis, fraud prevention and purchase transactions. Excellent problem-solving, sound decision making skills with effective communication skills. Strong emphasis in team collaboration and work ethic.  

Skills Software Aptitude

Microsoft Office, Word, PowerPoint, Outlook, First assist, People soft, Resource Online.

Work History

Jul 2015Present

Credit Card Analyst

JP Morgan Chase

Credit Card Analyst who assisted customers with raising there credit limit, balance transfers, travel notifications, changing addresses, waive fees and verified statement inquiries. Professional manner and provided customers with accurate information to their satisfaction. Approached problems logically and with good judgment to ensure the appropriate customer outcome. Exercised critical thinking and independent judgement. Required to abide by all applicable regulatory and department practices and procedures.

Dec 2015Mar 2016

Merchant US Helpdesk

Chase Paymentech

Helped merchants with questions they had about their pin pad terminals, provided FCN, reset login passwords, provided voice authorizations, batch/transaction inquiries and made sure merchants were satisfied with the service we provided.

Aug 2009Jul 2012

Dental Assistant

Smiles of America

Dental assistant who managed day to day operations for the patients. I was in charge of sterilizing/packaging instruments, preparing treatment trays, sterilizing rooms after procedures, maintained a safe and clean environment for everyone, brought in patients and comforted them before and after procedures, and strived to stay ahead of the Doctor's every move during dental treatments.

Education

Aug 2013Dec 2015

Arizona State University 

Biochemistry, College of Liberal Arts & Sciences

WP Carey Business Minor