Work History

Work History
Feb 2012 - Present

Application Specialist

University of Massachusetts
  • Maintain and coordinate HR batch changes with the Control-M scheduling team
  • Process the bi-weekly University payroll using PeopleSoft HCM 9.2
  • Perform / troubleshoot bulk salary uploads into HCM PeopleSoft using a customized Component Interface program
  • Work with campus payroll staff to assist with template/data formatting issues and questions
  • Point person for 1042 year-end processing activities for the University including file generation,   uploads, reconciliation, form ordering, troubleshooting, transmission, printing, communication, delivery and re-reprints using the International Tax Navigator product.
  • Perform on-call activities as needed including acknowledging, researching, resolving HR batch job failures, generation of the daily status report, internal and customer communications
  • Varied tasks: Respond and address system issues, test, write job-aids, organize and maintain Workspace lists and libraries for the team, interface with other system teams to resolve system issues as needed
Oct 2010 - Jan 2012

Business Analysis Consultant

HR Access Solutions (Fidelity)
  • Participate in discussions with product, development, and sales teams to collaborate on the mid-market offering
  • Create and execute test cases for compensation and overpayment modules as part of integrated testing efforts
  • Document Sightstone business rules, business processes, components, product options, system functionality and data requirements
  • Manage small project plan and scorecards as needed for project deliverables
  • Catalog product requirements and create test cases in preparation for the payroll engine certification project
  • International travel to broaden communications with offshore testing teams
Feb 2009 - Sep 2010

Technical Payroll Analyst (contract)

Commonwealth of Massachusetts
  • Responsible for providing guidance to all state agencies on policy, system functionality, prior period adjustments, taxes, garnishments, mandatory and voluntary deductions, and year end processing.
  • Provide ongoing tier II support via E2E queue, phone calls, and email to all agencies on any payroll discrepancies, fielding questions on business processes and PeopleSoft functionality while promoting best practices and utilizing internal resources.
  • Provide business process assistance and promoted best practices on payroll processing and tax administration.
  • Run ad-hoc SQL queries against the Commonwealth Information Warehouse and PeopleSoft tables  for projects as assigned.
  • Helped to facilitate the transition of several county sheriff departments and colleges onto the state HR/CMS system by coordinating meetings, interfacing with the Human Resource and Information Technology Divisions, gathering payroll requirements, overseeing security access, creating documentation and performing data verification.
  • Wrote and executed test scripts for PeopleSoft 9.0 as part of the upgrade project.
  • Revised resource documentation for the PeopleSoft upgrade to V9.
  • Coordinate and manage the pretax MBTA program by reviewing refunds and entering adjustments into PeopleSoft to reflect accurate W-2 wages.
May 2007 - Dec 2008

Principal Systems Analyst

https://www.fidelity.com/
  •  Actively operated as team technical consultant in functional (black-box) and  technical systems testing at various levels of the life cycle including smoke testing, regression, user, business and client acceptance testing.
  • Responsible for the design of detailed test scripts that were executed by the client for the CAT phase of a product implementation. These scripts were delivered to key decision-makers as a measure of software quality.
  • Developed a visually comprehensible and detailed end to end Visio data flow for a complex security cycle that was part of the go-live activities for a new HR payroll implementation. This data flow is still referenced today by developers, testers, business and systems analysts.
  • Created user procedure documents for new processes related to mass changes of role assignments.
  • Proactively initiated problem solving solutions with other internal teams to review the business requirements, discuss software defects, provide statistical pass/fail data, and convey client feedback resulting from the client acceptance phase of testing.
Jul 2005 - May 2007

Senior Consultant

Fidelity Investments (via TreeTop Technologies)
  • Proactively initiated discussions with other internal teams to review the business requirements, discuss software defects, provide statistical pass/fail data, and convey client feedback resulting from the client acceptance phase of testing.
  • Actively participated in functional (black-box) and technical systems testing at various levels of the life cycle including smoke testing, regression, user, business and client acceptance testing.
  • Designed and delivered detailed test scripts that were executed by the client for the CAT phase of a product implementation.
  • Developed a user-friendly end to end Visio data flow for a complex security cycle that was part of the go-live activities for a new HR payroll implementation. The data flow is still referenced today by developers, testers, business and systems analysts.
  • Created user procedure documents for new processes related to mass changes of role assignments.
  • Selected as the systems analyst responsible for Taleo interfaces
1999 - Jun 2005

Implementation Specialist

ADP
  • Provided client consulting and interface, performed needs assessment and configured to client needs. Explained product features conveying value in the areas of clients’ greatest concern.
  • Successfully implemented over a dozen clients onto the ADP platform by project managing everything from installation, data migration, fielding questions, training, and providing post-conversion support.
  • Researched and resolved discrepancies for all mid-year implementations arising from analysis and comparison of converted wages and taxes to discrepant tax filings.
  • Extensive knowledge of tax-balancing procedures for mid-year and mid-quarter client conversions resulting from prior preparation of company tax returns, balancing wages and years of processing and setting up payrolls for numerous clients.

Zurich Payroll Solutions (ZPS)

Technical Advisor

Implementation Specialist                                                                                        Westwood, MA 1999 - 2002

  • Operated as trainer for language utilization, procedural troubleshooting, and technical customization.
  • Masterfully designed and conducted in-house and on-site training classes for client organizations reducing client start up time.
  • Collaborated with 401(k) and time clock vendors to create and evaluate interfaces meeting client specifications.
  • Wrote and evaluated various program modules and general ledgers that adhered to a specific client protocol. Maintained communication with client throughout the implementation ascertaining the processing output met client expectations after they were reviewed by client and vendor.

Education

Education
2011

Certificate Program in Information Technology

University Of Massachusetts Lowell

Skills

Skills

Quality Assurance

Skilled in software and interface testing. Performed unit, end to end and regression tests. Used Mercury Test Director and Quality Center for executing and tracking test cases as well as Kintana/Jira for tracking defects. Have written strawman scenarios and detailed user acceptance as well as integrated business and call tests. Familiar with the Software Delivery Life Cycle and the various phases of testing including: DIT, SIT, UAT, BAT, and CAT.

Microsoft Office Suite

Proficient in most Microsoft Office applications including: Access, Excel, Outlook, PowerPoint, Project, Word,  and Visio.

SQL

Hands on experience querying relational database management systems including Oracle and DB2 databases.

Payroll Administration/Implementation

Years of experience in payroll processing including: time entry, timeclock configuration, wage hour law, wage garnishments, retroactive pay processing, pay adjustments, taxation, multi-jurisdiction, state reciprocity, state unemployment, worker's compensation, expatriates, relocation, PTO accruals, general ledger, tax filings (940, 941, W2, W2c) and tax balancing,   Handled many implementations and conducted classroom training and customer service post go-live.   Payroll applications: PeopleSoft 8.0/9.0, Ceridian, ADP, Prestige, Genesys, Oracle, HR Access

Summary

I am an experienced and energetic business and systems professional with proven abilities to analyze client needs and transform them into workable solutions. I am described as a “self-starter who thrives on challenges and effectively collaborates with development and business teams.” I provide direction to diverse players at all phases of the life cycle to solve problems, present workarounds, produce design solutions and achieve quality assurance. I have over 15 years’ experience analyzing data, implementing solutions, interfacing with systems, serving/training clients, converting & balancing data, documenting best practices and mentoring peers.

Objective

Interested in a growing organization where I can apply my business and systems expertise and experience. Looking for a challenging environment where I am called upon to perform various tasks including querying, analysis, reporting, troubleshooting, process improvement, support, training, documentation, and testing. Long term objective is to advance into a more technical role.