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Summary

I am a self motivated professional who especially thrives working in a dynamic environment where individuals are given the opportunity to develop their business skills and where I can inspire others to improve their standards.  I am exceedingly professional in the hotel field with specific interest in challenging reservations, sales, marketing, training, troubleshooting and all travel agency communications. I am willing to work hard for continued improvement and increased company yield, and I am always eager to learn new roles to develop and improve my skills further in all aspects of my chosen industry

Work experience

Jaz Aquamarine

20102016

Reservation Manager

  • Give new ideas that could help in issuing the necessary promotions in order to push the hotel sales situation.

 Follow up the new potential markets, enhance the dominated markets.

 Monitoring the sales process by following the tour operator’s strategies and promotions.

 Uploading all the rate codes in Opera system before each season.

 updating the short information for each rate code every season according to both of contracts and last Minute promotions.

 Follow up on lost business and bring information about them to the knowledge of the department superiors.

 Keep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, there events etc.).

 To assist in evaluating sales performance and product on a regular basis in order to recognize challenges for the future.

 Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations

Jaz Aquamarine

20102016

Assistant Reservation Manager 

Complete management and supervision of all Reservation Dep. On daily basis in contact with the yield management to handle the new promotions and any yield action should be taken according to the situation & occupancy, as well with the sales office   to revise the comments of the new contracts, daily contact with e-commerce DEPT in order to handle all third parties business, I have very close contact with all travel agents regarding contracts and operations. Control the room types & occupancy, control the stop sale & open sale & the release period. I responsible for the monthly closure (Yield Analysis, T.A Materialization, Nationality statistics, Market mix, A.R.R analysis, REV PAR analysis), I responsible as well for uploading the rates on the system, create the rate codes & create the blocks for the rooms allocation (allotment & Commitment), familiar with the outlook 

Jaz Aquamarine

20102016

Reservation Supervisor

Complete management and supervision of all Reservation Dep. On daily basis in contact with the yield management to handle the new promotions and any yield action should be taken according to the situation & occupancy, as well with the sales office   to revise the comments of the new contracts, daily contact with e-commerce DEPT in order to handle all third parties business, I have very close contact with all travel agents regarding contracts and operations. Control the room types & occupancy, control the stop sale & open sale & the release period. I responsible for the monthly closure (Yield Analysis, T.A Materialization, Nationality statistics, Market mix, A.R.R analysis, REV PAR analysis), I responsible as well for uploading the rates on the system, create the rate codes & create the blocks for the rooms allocation (allotment & Commitment), familiar with the outlook 

Jaz Makadi Saraya resort

20092010

Reservation Agent

Jaz Makadi Saraya Resort

20092010

Receptionist

Helioland Beach & Resort

20082009

Receptionist

Education

Al Azhar University –

20002003

Bachelor of Islamic & Arabic Studies (2003) – (Degree: Good)

Portfolio

Seeking an entry-level position in an organization where I can contribute to its value. I have the skills that grant me the ability to lead and supervise teams which an essential requirement for the success of the organization throughout its team members. Hopefully that the qualifications and experiences acquired during my past history meets with your requirements.