Summary

• Outstanding academic record from high school to current. Attended a summer science program my junior year of High School at Colorado College and created a video game using Flash.
• Garnered experience in a lab environment while my stint in Colorado.
• I have work experience, including as an FSL Operator II – Photo/Class Probe in industries including Electronic and Other Electrical Equipment and Components, specifically Semiconductors
• Experience in customer sales through work experience under Academy Sports and Outdoors
-Co-owner of Pistoneros

Work History

Work History

IT Support Specialist

Camp Gladiator
Jul 2015 - Present

-Beginner experience using PHP and MYSQL to make Inventory System
-New Employee setup — create accounts, provision computers, deploy phones, set up workstations
-Research emerging technologies and products, and their applications to the agency infrastructure and standard workflows
-Maintain and update system images by department and machine
-Maintain inventory system
-Respond to incoming support requests using our ticketing system. Properly log and document all incoming requests and update and close tickets
-Manage system and software updates on end-user systems
-Maintain conference room A/V equipment and assist users with presentation preparation
-Technical writing of processes and standard operating procedures
-Development and deployment of internal processes to facilitate collaboration between teams
-Assist in project and task management through use of TeamworkPM and Jira Software/Service Desk
-Provide complete and appropriate technical solutions to coworkers
-Front-end web development using a variety of tools ranging from Photoshop, CSS, HTML, and Twitter Bootstrap template to make responsive websites
-Editing WordPress websites
-Wireframing of web development prior to coding into HTML using Photoshop
-Provide input in the development of new applications to better serve the customer experience
-Testing web applications, mobile applications, and websites to ensure the validity of use-cases and scenarios
-Troubleshoot simple to complex issues, adapting to a variety of platforms that are housed ranging from Windows 7, Windows 8, Windows 10, and Mac OSX
-Troubleshoot network nodes and lines
-Troubleshoot printers within the network as well of installation of new hardware and software
-Communicate positively with partners and customers
-Troubleshoot issues with developers on our platforms including iOS and Android apps
-Run virus scans on computers and preventative maintenance

IT Intern

Camp Gladiator
Sep 2014 - Jul 2015

-Technical writing of processes and standard operating procedures
-Development and deployment of internal processes to facilitate collaboration between teams
-Assist in project and task management through use of TeamworkPM
-Provide complete and appropriate technical solutions to coworkers
-Front-end web development using a variety of tools ranging from Photoshop, CSS, HTML, Javascript, and Twitter Bootstrap template to make responsive websites
-Editing WordPress websites
-Wireframing of web development prior to coding into HTML using Photoshop
-Provide input in the development of new applications to better serve the customer experience
-Testing web applications, mobile applications, and websites to ensure the validity of use-cases and scenarios
-Troubleshoot simple to complex issues, adapting to a variety of platforms that are housed ranging from Windows 7, Windows 8, and Mac OSX
-Troubleshoot network nodes and lines
-Troubleshoot printers within the network as well of installation of new hardware and software
-Communicate positively with partners and customers

AppleCare Technical Customer Support - Spanish

Apple
Jul 2014 - Sep 2014

• Provide complete and appropriate technical solutions for Apple users
• Delight our customers by listening attentively to their needs, reaching agreement about their issues and driving toward a resolution
• Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical, and informative approach
• Advise customers on Apple’s support options, online tools, and self-help or tutorial training resources
• Communicate positively with team members, customers, and other partners – always remembering, that you represent the Apple brand
• Oh yeah - and have fun! After all, this is Apple.

Education

Education

Frontend Intermediate

Austin Coding Academy
2016 - 2016

Concentration on Node.js and Javascript, JQuery, and developing endpoints to control elements on a webpage.

Bachelor of Science IT/Software Engineering

University of Phoenix
2014 - 2016

Concentration in software engineering principles and design

Associate of Arts IT/Programming

University of Phoenix
2012 - 2014

Concentration in programming including Java, C#, C++, Visual Basic, Visual C#, HTML, and CSS.