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Business consultant with more than 8 years of professional experience in the Telecommunications, Media, Public Sector, Logistics Services, Utilities and Financial Services industries. Customer Relationship Management and Business Processes functional knowledge. Experience in business modelling, project valuation and industry analysis. Authored and led business presentations for clients. Assigned to several business development engagements, mainly in technical proposals teams.

Brazilian and Italian citizenships. International Experience: business and leisure travel. Native Portuguese, Fluent English and Basic Spanish.

Bachelor of Science in Business Administration from Universidade do Estado do Rio de Janeiro and Master of Science in Business Administration from The Coppead Graduate School of Business at Universidade Federal do Rio de Janeiro.

Work experience

Apr 2008Present

Associate Consultant

MGM Partners
  • With Mastercard Advisors, is currently studying the portfolio life cycle of a new entrant in the Brazilian credit card market;
  • For Mastercard Advisors, developed the new rewards program’s rules and financial model (US$ 1 billion budget for 2009-2013) for a leader retail bank in Brazil;
  • With Mastercard Advisors, developed a credit card processing market study (players, technology, pricing, SLA’s and competitors best practices) for a major credit card issuer in Brazil;
  • With Mastercard Advisors, diagnosed the rewards program’s operational processes and developed tactical and operational levels recommendations for a leader retail bank in Brazil.
Sep 2007Apr 2008

Management Consultant/Contractor
  • For ValueNET, managed a US$ 2MM CRM and Sales solution development engagement for a major player in the speed reducers and couplings market in Brazil. Responsible to assess and develop the Sales processes for products and services;
  • For ValueNET, developed a CRM solution using for a mid-sized logistics services company in Brazil;
  • For Neoris, analyzed sourcing, ad agency relationship management and editorial business processes and risks on contracting practices. Was co-responsible for developing Contract Management business processes to manage the entire buy-side contract lifecycle based on best practices of risk and internal control for a leading newspaper publishing group in Brazil.
Jan 2007Mar 2007

Summer Intern

Companhia Energética do Maranhão - CEMAR
  • Developed a customer segmentation model for the new Revenue and Debt Collection processes;
  • Developed the concept of a new relationship program for residential customers (more than 1.3 million customers).
Jun 2005Feb 2006


  • For a leading Energy Distribution company, was responsible for manage the training content development team formed by ten client’s coordinators. Coordinated the training scheduling activities approaching + 1,000 employees;
  • For one of the largest industrial groups in Brazil, analyzed and developed the new Sourcing processes during a Shared Services Center (SSC) restructuring engagement. Managed the Processes revision team (HR, Finance & Controlling, Security and Legal). Analyzed SSC’s services portfolio for the new business model, defining which services/activities would continue/migrate to the new Center.
Apr 2005Jun 2005

Business Development Analyst

  • For a new residential alarm system, conducted benchmarking with worldwide players, mapped potential hardware and software suppliers and developed preliminary financial and business models;
  • For a new Internet access terminal, managed the commercial pilot launching activities.
Feb 2003Apr 2005


  • For a leading media group in Brazil, was responsible for the development of the cable TV, broadband access and value-added publishing products direct-sales processes. Developed the concept of the CRM’s new contract model for cable television, broadband access, magazine subscription and digital content;
  • For a major international mobile carrier in Brazil, was co-responsible for assessing and modeling Information Technology department “as-is” and “to-be” processes, for the development of the new Key Performance Indicators and documentation (guidelines and forms);
  • For the largest mobile telecommunications company in Brazil, was member of the team responsible for assessing and modeling “as-is” Billing processes;
  • For a leading media group in Brazil, was co-responsible for the development of high level Marketing Campaign Management, Marketing Analytics and Sales Incentive business processes. Was part of the team responsible to assess Oracle eBusiness Suite’s Marketing modules for a Subscription Management (Magazines and Cable TV) engagement;
  • For the largest telecommunications company in Brazil, was responsible for the development and implementation of a new Broadband Service’s sales operations report process and tool (a 4-call center operation).
Feb 2001Oct 2001


KPMG Consulting
Sep 2000Feb 2001

Independent Consultant

  • Developed new users campaigns for indie Latin bands and musicians;
  • Developed Latino’s market-entry strategy and sites’ merging plan with Networks;
  • Founded in September 1995, a music-oriented website, and expanded the network of sites launching its Spanish and Portuguese versions in January 1999. These sites were acquired by mPulse, Inc. in August 2000.
Aug 2000Oct 2000


Dec 1999Jan 2000


Banco Brascan