Regional Field Services Manager
Tait Communications
Responsible for ensuring the successful implementation of multimillion dollar, business critical communication networks for public safety, public utility and transportation customers in North and South America.
- Leading teams and collaborating with a diverse group of managers, technicians, engineers and construction professionals with an array of skills and expertise.
- Evolving the regional Field Services team to “best in class” by implementing workforce, performance, knowledge, tool and quality management strategies and practices.
- Refining the scheduling practices with a focus on planning, allocation and utilization that has generated reduced deployment costs and decreased time on site.
- Gained efficiency and improved margins by restructuring the Field Services teams to better align talent with our core service offerings and implemented 3rd party fulfillment for workload peaks.
- Driving down the cost of poor quality by implementing installation standards, in process inspections, final quality audits, root cause analysis reviews and continuous improvement sessions.
- Slashed the subcontractor pool by half, curtailed change orders and currently creating an itemized price baseline by creating a subcontract management function to prequalify, onboard, score and oversee subcontract companies.
- Shifting Field Service Engineers to become "trusted field advisors" for our customers by creating a knowledge transfer process, delivering product knowledge at the point of service and tethering field employees to subject matter experts before and during field deployments.
- Delivering a superior services experience by improving field deployment planning, ensuring a single deployment, managing on site issue recovery and maintaining overall quality control.
- Achieving "Operational Awareness" by implementing cloud based mobile apps, dashboards and business data solutions for all aspects of the Engineer, Furnish, Install and Test (EFIT) phases of our projects.